Patient Service Associate (PSA)

Roles & Responsibilities

Job Description

Billing

• Ensure daily posting, claim receipts posting and update receipt in a timely manner.
• Ensure billing for each patient (various fees including treatment, admin/service fees, ad hoc charges like lab test) is completed after each treatment daily.
• Ensure timely collection from patient for treatments and services rendered.
• Follow up and update any long term and short-term funding bodies and notify both internal and external customer in a timely manner.
• Assist relevant Account Receivables (AR) personnel to notify or update patients and work out payment arrangements with the patients or payor for any delinquent accounts.

Registration for any new patients

• Inform new patients or designated care-givers the necessary details (e.g. location of clinic and how to get there, HD slot allocated to patient, price per treatment and relevant documents clinical or non-clinical to bring for registration or subsequent dialysis sessions)

Financial Counselling of new or existing patients

• Perform Finance Counselling or re-counselling (if any changes to funding or insurance/ Medisave) and ensure all required documents are collected and submitted on a timely basis.
• Assist patient to check their Medisave balance and their insurance scheme.
• Verify patient Medisave Authorization form and relevant insurance forms and obtains preauthorization when required.

Cash Collections & Cash Management

• Ensure accurate and prompt calculation and collection for treatments and services fees rendered at all times.
• Ensure daily collections and entries are reconciled and tallied correctly.
• In charge of petty cash issuing and reimbursement and to ensure accurate record of all petty cash transaction.
• Banking of cash on a weekly basis or when cash collected reached S$1,000 (whichever comes first).

Claim Submission

• Prepare Medisave / Medishield summary, NKF/MSW & CSC tax invoices monthly.
• E-submission of the following in accordance to local guidelines: (1) Medisave and Medshield, (2) VWO related submission: National Kidney Foundation (NKF)/ Kidney Dialysis Foundation (KDF), Tzu Chi Foundation (TCF) where applicable (3) Civil Service Card (CSC)
• Ensure tax invoices for funding under the support of hospital Medical Social Work (MSW) are posted to respective hospitals timely.
• Monitor and follow up to ensure claim submitted are reimbursed to the company.
• Liaise with Finance for issuing of cheque to patient monthly.

Stocks related Duties

• In charge of placing orders for the purchase of clinical consumables and to follow up with the suppliers accordingly.
• Coordinate with stock in-charge on stock count and weekly order in Clinic Manager
• Responsible for ensuring timeliness and accuracy of monthly inventory stock closing

Reports

• Update center movement chart on patient’s status weekly and submit to relevant personnel in HQ on a weekly basis.
• Ensure timeliness, accuracy in the updating of daily end-day report and to submit it monthly.

Customer Service and Admin Related Duties

• Answer phone call within 3 rings; rendering frontline support services to provide relevant and accurate information to the callers, or to forward the call to the appropriate person.
• Provide other ad-hoc frontline support for patient or care-givers including but not limited to assisting in booking for transport, etc
• Assisting Nurse Manager/ Assistant Nurse Manager to coordinate all aspects of patient’s appointment booking and help to escalate the enquires on holiday dialysis when necessary.
• In charge of ensuring patients’ particulars are updated at all times.
• Ensure email is checked and answered timely.
• Collect and sorts all mail and routes appropriately from post box daily
• Assist the Operations team with clerical work as requested.

Professional Development of Self

• Assume responsibility for own competence by demonstrating willingness to improve and develop oneself.
• Participate in ad-hoc training program to gain current knowledge of development for scope of work.
• Maintain a professional image among colleagues, patients and public.
• Comply with required dress code

Requirements

• Min ITE graduates.
• ‘O’ level graduate with relevant working experience with transferable skills and right attitude will be considered
• Prior working experience in clinics, hospital or healthcare will be an advantage
• Meticulous in numbers and Excel & SAP experience will be an advantage
• Good interpersonal and communication skills
• Inventory experience preferred
• Team Player and ability to multitask
• Patient, responsible, reliable and diligent
• Able to work in a fast-paced environment

Competencies

• Good communication skills
• Strong commitment to patient care
• Good command of English and a local language preferred
• SAP experience preferred
• Computer literate with knowledge of MS-Office for words and excel

Location

Hiring for Yishun and Yishun Ring Dialysis Clinic (Portfolio includes taking care of 2 centers)

Tell employers what skills you have

Debt Recovery
Advertising
Customer Experience
customer profiling
Healthcare
Debt collection
Transaction Banking
SAP
Cashiering
Communication Skills
Cash Management
Administrative Support
Excel
Customer Service
Appointment Scheduling