Duty Manager (Night)

InterContinental Singapore Robertson Quay is seeking a

dedicated and team- oriented Night Duty

Manager to join our dynamic team. Under the general

direction of the Front Office Manager, the candidate will support

and oversee the daily operation of the Front Office team to ensure

all guests receive a consistent luxury experience. The candidate

will also be required to coordinate with all other departments

within the hotel to ensure a seamless guest experience is

consistently delivered.

At

Intercontinental Hotels & Resorts®

we want our guests to feel special, cosmopolitan and

in the know which means we need you

to : Invite discovery :

we are open to experiencing and building our

knowledge of ourselves, the people and the cultures around us - and

invite and encourage others to do the

same.

Embrace empowerment :

we cultivate environments where we celebrate

differences, foster belonging and actively empower and care for

each other.

Champion possibility :

we are proud to be a global luxury brand that

continuously innovates, set the standard, and pushes what's

possible for our industry, our guests and our

colleagues.

Your Day to

Day

FINANCIAL

RETURNS

Assists in coordinating the

preparation of the departmental annual budget.

Control and monitor departmental costs on an ongoing

basis to ensure performance against budget.

Assists in keeping the department in line with budgeted

payroll targets.

Promotes inter-hotel sales

and in-house

facilities.

PEOPLE

Assist the department head in operational planning and

strategic execution.

Support the Front Office

Manager in recruitment activities aligned with company

policies.

Prepare and execute a detailed and

structured onboarding program for new hires.

Maintain and implement updated, guest-focused

departmental SOPs.

Conduct training needs

analysis; design and implement training programs

accordingly.

Provide input during probation

evaluations and formal performance appraisals.

Coach, counsel, and discipline staff while delivering

constructive feedback to enhance performance.

Maintain strong communication and positive working

relationships with all team members.

Foster

collaboration with other hotel departments to ensure seamless

operations.

Supervise and support Reception

team; assist other departments when needed.

Monitor staff conduct, grooming, hygiene, and

professional appearance.

Provide hands-on

support during peak periods and high-occupancy

situations.

Offer cross-functional guidance

and assistance to all hotel departments as

required.

GUEST

EXPERIENCE

Assist the Guest Relations

team in welcoming, rooming, and farewelling VIP guests.

Ensure VIPs, InterContinental Ambassadors, and IHG One

Rewards Members receive personalized attention.

Respond promptly to guest needs and effectively resolve

any issues.

Proactively manage situations to

ensure guests receive timely assistance and personal recognition

throughout their stay.

Build and maintain

strong relationships with both guests and internal colleagues to

consistently exceed expectations.

Take

initiative to address and resolve guest concerns with empathy and

efficiency.

Uphold the hotel's image and

reputation in every interaction with internal and external

stakeholders.

Ensure departmental adherence to

InterContinental brand standards.

Maintain

in-depth knowledge of hotel products and services to confidently

explain and upsell to guests.

Provide

assistance and escort guests to various locations within the hotel

upon request.

Stay informed on hotel programs,

promotions, and events to better anticipate guest needs.

Maintain an active presence in the lobby to support guest

engagement.

Serve as the first point of

contact for guest complaints and implement effective service

recovery strategies.

Stay updated on all hotel

information to provide accurate and helpful guidance to

guests.

RESPONSIBLE

BUSINESS

Actively supports the Front

Office Manager in overseeing guest services and daily

operations.

Conducts regular inspections of

front and back-of-house areas to ensure cleanliness and operational

readiness.

Reviews billing instructions,

monitors guest credit, and approves discounts, rebates, and rate

variances to ensure revenue control.

Oversees

the use of the Property Management System (PMS), particularly

during emergencies.

Ensures full compliance

with hotel emergency procedures and safety protocols.

Promotes FIT marketing techniques and supports front-line

staff in maximizing sales opportunities.

Acts

as Hotel Management's representative in their absence, ensuring

guest satisfaction and operational continuity.

Upholds all local laws, company values, and safety

guidelines at work and in staff accommodation.

Responds professionally to overbooking situations and

guest complaints, ensuring guest concerns are resolved

diplomatically.

Prepares operational reports,

logs all relevant incidents, and ensures smooth communication

across shifts.

Keeps the team informed of VIP

arrivals, promotions, events, and emergency procedures to maintain

service excellence.

Promotes cost-saving

practices and environmental sustainability efforts.

Demonstrates respectful conduct and encourages a

positive, safe, and inclusive workplace culture.

Performs other duties as assigned by the Front Office

Manager.

ACCOUNTABILITY

Supervisory role of Duty Manager at a full-service hotel

or regional extended-stay hotel.

Reports to

the Front Office Manager.

Supervises front

desk agents, porter / shuttle services, reservations, PBX,

etc.

Oversees all trainees and staff in the

Front Office

Department.

QUALIFICATIONS

A Diploma or equivalent in Hotel Management / Business

Administration, with 1 year of Front Office / Guest Service

experience, including management experience.

Fluency in English; proficiency in other languages is

preferred.

Key

Requirements : Ability to stand for

extended periods behind the desk and in front office

areas.

Capacity to lift or carry items

weighing up to 50 pounds.

Proficiency in

handling various objects and using a keyboard to operate property

management and reservation systems.

Strong

communication skills for interacting with guests, employees, and

third parties, reflecting well on the hotel, brand, and

company.

Frequent use of reading and writing

for completing paperwork, management reports, and

training.

Basic mathematical skills, including

budgeting, profit / loss concepts, percentages, and

variances.

Regular use of problem-solving,

organizational, and training abilities.

Willingness to travel for workshops, specialized

training, or certifications.

Flexibility to

work nights, weekends, and holidays as

required.

What we

offer

We'll reward your hard work with a

competitive salary and a comprehensive benefits package - including

generous room and dining discounts, exceptional training

opportunities and a strong support for your ongoing career

development.

Join us and you'll become part of

the global IHG family - and like all families, all our individual

team members share some winning characteristics. As a team, we work

better together - we trust and support each other, we do the right

thing and we welcome different perspectives. You need to show us

you care : that you notice the little things that make a difference

to guests as well as always looking for ways to improve - visit

www.http : / / careers.ihg.com to find out more about

us.

IHG is an equal opportunity employer :

Minorities / Females / Disabled / Veterans.