Service Desk Analyst - ENGGSOL PTE. LTD.

Roles & Responsibilities

• Monitor enterprise IT networks and server systems
• Act as a single point of contact to customers / users, resolver groups, third party service providers and other departments
• Respond to hotline calls and e-mails within agreed timescales
• Take ownership of incidents / service requests reported by users, track the incidents / service requests, to ensure closure within agreed timescales
• Maintain documentation and comprehensive records of issues and problems

Tell employers what skills you have

Outlook

Troubleshooting

Windows 10

Hardware

Ticketing

Laptops

Service Desk

Windows

Customer Service

Technical Support