Associate Systems Engineer (Cluster Office)

Position Summary :

This role will be involved in cluster-related projects and KTLO work.

Undertakes complex projects related to system provisioning, installations, configurations as well as monitoring and maintenance of systems.

Works in a team setting and is proficient in Infrastructure systems and Network related tools and techniques required by the organisation.

Roles & Responsibilities :

• Oversee service level agreements and service improvements
• Manage the development of service-level objectives and targets
• Monitor service-level objectives to ensure that requirements are met or exceeded
• Install, modify, implement and maintain systems
• Define the system maintenance procedures
• Conduct user acceptance tests for the newly deployed systems
• Interpret internal or external business issues and recommends solutions and / or best practices to improve performance and client satisfaction
• Provide technical advice on installation, setup, configuration of systems
• Optimise systems performance
• Conduct system audits and upgrades and risk assessments of systems
• Investigate cause of systems issues and resolve issues to ensure uninterrupted operations
• Resolve escalated system-related issues to identify root cause and potential solutions
• Vendor Management
• Ensure projects adhere to governance principles and standards.
• Track program performance to meet delivery objectives.
• Engage with key stakeholders and manage budgets.

Requirements / Qualification :

#J-18808-Ljbffr