Customer Service Coordinator

Key Responsibilities :

• Handle customer bookings promptly, ensuring accuracy and completeness.
• Create export job references and maintain proper documentation.
• Coordinate with shippers to confirm special shipment requirements before accepting bookings.
• Keep Sales Personnel updated on booking status.
• Liaise directly with shipping lines or consolidators (FCL and LCL) to secure space.
• Confirm booking details and advise shippers accordingly.
• Arrange trucking and cargo collection services if required by customers.
• Communicate any vessel delays, changes, or disruptions to shippers promptly.
• Ensure cargo is sent in good condition and report damages to customers immediately.
• Verify vendor invoices and close job files accurately.
• Support ad-hoc duties assigned by the supervisor.

Requirements :

• At least 1–2 years of relevant experience in freight forwarding, logistics, or shipping operations.
• Good communication and coordination skills with strong attention to detail.
• Proficient in Microsoft Office and able to handle multiple tasks efficiently.
• A team player with a positive attitude and customer-focused mindset.

email -

EA License No : 18C9495

EA Personnel Name : Lucas Chang

EA Personnel No : R