Mailroom Associate

Roles & Responsibilities

Primary Focus

To be proactive, ensuring distribution and other ad hoc services provided is ‘right first time’. Providing an accurate, timely and responsive service equating to agreed service levels.

Key Responsibilities

General

Self-management

Sustain a working approach which is self-motivated, performing duties effectively and safely with a full understanding of the role

Be committed to working in order to support the best interests of Williams Lea and the client, contributing towards their goal

Operations

Sorting distributing and collecting mail, Internal and External

Delivering Internal and external tracked items

Delivery of stationery and paper throughout all client buildings

Processing of unknown mail

Helping when required with folding and inserting of contracts and fulfilment work

Provide cover for various floors as and when required

Update client locations on database system

Opening sorting and collating of all mail addressed to client

Keeping all floor plans and client desk location maps up to date

Counting of internal and external mail delivered for inclusion in monthly management report

All courier desk procedures and functions

Processing international couriers

Sort and distributing of statements

Ensure that staff understand and comply with Health & Safety regulations in line with company’s and client’s Health and Safety Policies

Key personal attributes

Provide a high level of customer service in all activities, demonstrating a pride and professionalism in all times

All telephone calls are answered within a specified timing, in a professional manner, and all client requests are followed through with professional approach

Understand the importance of the client’s request, discuss and agree requests once understood, give options and value for money

Provide other related value-add services – explore service improvements through innovations and use of technology

Key Qualifications and Experience (Including Technical Skills)

Educated to minimum college level

Computer literate and experienced in MS Office Suite

Ability to develop high quality professional documentation

Tell employers what skills you have

office admin

Admin activities

Floor Plans

Administration

Mailroom

MS Office

Direct Mail

General Admin work

admin support

Customer Service