Customer Service & Sales Executive

Roles & Responsibilities

Job Description / 职责描述：

Minimum GCE 'O' Level / Diploma in Business, Retail, or related field

至少 GCE 'O' 水准或大专学历，商业、零售或相关专业优先

At least 1 year of experience in luxury watch sales / service (preferred), OR luxury goods customer service, OR direct customer-facing retail / service role.

至少 1 年奢华手表销售 / 服务经验（优先），或奢侈品客户服务经验，或直接面对顾客的零售 / 服务经验。

Able to identify and describe common watch issues (e.g., timekeeping problems, water damage, winding / power reserve issues, external scratches, movement faults).

能够识别并熟练描述常见手表问题（如走时不准、进水、上链 / 动力不足、外观划痕、机芯异常等）。

Strong communication skills in English and / or Mandarin (other languages a plus)

良好的沟通能力（英文 / 华语，懂其他语言更佳）

Customer-focused, service-oriented, detail-minded

客户导向，服务意识强，细心负责

Familiar with POS system and basic computer skills

熟悉 POS 收银系统及基本电脑操作

Well-groomed, punctual, responsible

仪容整洁、守时、责任心强

Able to work retail hours, weekends and public holidays (with off days)

能接受零售轮班、周末及公共假期值班（安排轮休）

Job Scope 工作内容

Welcome customers at the service centre and register their watches for inspection

接待顾客，将手表登记入维修流程

Communicate with customers to understand watch issues and record details accurately

与顾客沟通，了解手表问题并准确记录

Provide preliminary assessment of watch issues (not repair, but able to explain in simple terms)

能对手表问题做基础性判断（非维修，但能用简单专业的说法解释）

Liaise between customer and watchmakers, ensuring smooth handover of repair cases

作为顾客与制表师之间的沟通桥梁，确保维修交接顺畅

Handle POS system, billing, and service-related paperwork

操作 POS 系统，处理账单与相关文书

Maintain professional service environment and ensure high customer satisfaction

保持接待环境专业整洁，确保客户满意度

Follow up with customers on repair progress, collection and after-sales service

跟进维修进度，联系顾客取表及售后服务

Tell employers what skills you have

Sales

Customer Experience

Customerfacing

Interpersonal Skills

Selling

Customerfocused

Communication Skills

Customer Satisfaction

Customer Service

Service Excellence

Luxury Goods

Customer Service Experience