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Food & Beverage Management Trainee

Food & Beverage Management Trainee

RAFFLESSingapore, Singapore
9 days ago
Job type
  • Full-time
Job description

Job Description

As part of Raffles Hotel Singapore’s Leadership Development Programme, the Food and Beverage Management Trainee will gain practical experience and knowledge through a structured 18-months programme. The programme will involve a rotation across various restaurant concepts and supporting departments, which will be customised based on operations’ and trainee’s expectations and requirements. To complement their learning and assimilation into a leadership role, the management trainee may be involved in special projects as assigned by F&B leaders, and mentored by a senior leader of the hotel.

Primary Responsibilities

Food and Beverage Service

  • Provides excellent service at all times to all of our guests based on established hotel standard operating procedures.
  • Is always well presented and adheres to hotel’s grooming standard.
  • Greets and farewells guests and colleagues in a friendly and courteous manner.
  • Assists colleagues and guests efficiently and in a professional manner.
  • Takes responsibility for residents’ and guest belongings in the restaurant or bars.
  • Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
  • Undertakes F&B special projects as directed by F&B leaders and / or mentor.

Provide a leading and consistent guest experience

  • Promotes sales through direct guests’ contact.
  • Constantly obtains guest feedback during operation ensuring guest satisfaction.
  • Handles minor complaints and reports to the managers for proper follow up.
  • Builds strong relationships with local guests and builds loyal following as foundation for a successful operation.
  • Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times.

    • Management and Leadership

  • Is a role model for the Food & Beverage Associates.
  • Proactive, innovative with in depth Food & Beverage and market knowledge.
  • Observes colleague’s individual performances, grooming, and punctuality and communicates with the managers accordingly.
  • Provides a high level of Safety and Security for guests and colleagues.
  • Checks daily opening and closing duties.

    • Training, learning and development of the team

  • Completes all components of the Raffles Leadership Development programme.
  • Conducts regular on the job trainings for colleagues to develop their skills and knowledge.
  • Assists in recording and submitting monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
  • Guides the departmental orientation for new hires.
  • Ensures that colleagues are aware of hotel rules and regulations.
  • Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

    • Other Responsibilities

  • Performs any other duties that may be assigned by the manager.
  • Ensures NEA rules and regulations are met and achieve.
  • Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
  • Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
  • Contributes to the hotel’s Corporate Social Responsibility efforts
  • Performs any other duties and responsibilities that may be assigned.

    • Qualifications

    Candidate Profile

    Knowledge and Experience

  • Degree or Diploma in hospitality or related field.
  • Experience in Food & Beverage an advantage.

    • Competencies

  • Fluent in oral and written English.
  • Ability to speak other languages and basic understanding of local languages.
  • Strong communicator with presentation and influencing skills.
  • Team player with strong interpersonal skills with ability to work with colleagues from different cultures and connect well with colleagues at all levels across divisional borders.
  • Service oriented with an eye for details and a good understanding of what it takes to build a strong service culture in a world-class hospitality icon.
  • Driven and able to work independently with high proactivity in a dynamic environment.
  • Analytical with proven organisational skills and attention to details.
  • Flexible, able to adapt to different working locations / environments and able to embrace and respond to change effectively.
  • Loyalty, high integrity and ability to keep confidentiality
  • Focuses on service with an eye for detail and an approachable attitude.
  • Works well under pressure, analyses and resolves problems, and exercises good judgment.
  • Self-motivates and shows good initiative in a dynamic environment.
  • Possesses good computer and property management system skills.