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BEAUTY SALON DIRECTOR
IBEAUTY WELLNESS PTE. LTD.Islandwide, SG12 days ago
Job descriptionRecruit, train, and supervise salon staff (stylists, estheticians, receptionists, etc.), fostering a positive and collaborative work environment. Conduct performance reviews, set goals, and provide coaching to ensure team members meet service standards. Create staff schedules, manage payroll, and resolve conflicts to maintain productivity and morale. Manage daily salon operations, including inventory control, equipment maintenance, and supply procurement. Ensure compliance with health, safety, and sanitation regulations (e.g., licensing, hygiene standards). Oversee financial aspects such as budgeting, expense tracking, and revenue growth strategies. Research industry trends and develop new services (e.g., treatments, packages) to stay competitive. Design marketing campaigns (social media, partnerships, events) to increase brand visibility and clientele. Explore technology upgrades (e.g., booking software, CRM systems) to streamline operations and enhance customer experience. Set long-term goals for the salon and create actionable plans to achieve them. Analyze financial reports and KPIs (e.g., sales, retention rates) to make data-driven decisions. Build relationships with vendors, suppliers, and industry professionals to secure partnerships or exclusive products. Address unexpected operational issues (e.g., staffing shortages, equipment failures) swiftly to minimize disruptions. Handle sensitive situations (e.g., client disputes, staff grievances) with professionalism and diplomacy. Act as the face of the salon, promoting its values and unique selling points in the community. Ensure the salon’s physical appearance (layout, cleanliness, ambiance) aligns with its brand identity. Organize workshops or certification programs to keep staff updated on the latest techniques (e.g., hair coloring, skincare trends). Foster a culture of continuous learning and creativity among the team.
Roles & Responsibilities
1. Customer Management
- Oversee customer satisfaction initiatives, ensuring high-quality service delivery and resolving escalated client complaints.
- Develop and implement loyalty programs, promotions, or membership plans to retain and attract clients.
- Monitor customer feedback (e.g., reviews, surveys) to identify areas for improvement and enhance the salon experience.
2. Staff Management
3. Operational Oversight
4. Innovation & Business Growth
5. Strategic Leadership
6. Crisis & Problem Resolution
7. Brand Representation
8. Training & Development
Tell employers what skills you have
Leadership
Growth Strategies
Customer Experience
Selling
Inventory Control
Revenue Growth
Customer Management
Diplomacy
Staff Management
Service Delivery
Surveys
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Beauty • Islandwide, SG
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