Roles & Responsibilities
- Able work on weekend,public holiday and rotate night shift.
- Interacts positively and professionally with guests, colleagues and other departments as appropriate and required
- Recommends and suggests specialties to guest, up sells whenever possible
- Responsible for all ordering, inventory, stationary and stocks for daily use in outlet
- Inspects table and glassware for cleanliness and damages
- Inspects service stations for cleanliness, functioning of equipment and sufficient supplies
- Presents bill upon request and processes payment
- Train staff in the outlet as and when necessary
- Ensure that service team adheres and comply to company’s policies and procedures
- Ensure product knowledge is accurately delivered to staff
- Handle customer complaints and feedback
- Ensuring that the handover, closing and opening procedures are completed in each shift
- Ensure the cleanliness of the outlet is maintained throughout
- To maintain a sound knowledge of the menu and presentation standards for food and drinks
- Carry out any other duties as per reporting manger and Food & Beverage Operations Manager
Requirements
Interest in wine & servicePrior experience in Food & Beverage is requiredProactive and guest focusedTime and task management skillsUpselling skillsAttention to detail and able to lead a teamAble to settle any guest transaction via Food & Beverage Operational System (POS)Ability to work flexible shifts and schedules as per manager’s request, including weekends, holidays and overtime.Tell employers what skills you have
Product Knowledge
Negotiation
Account Management
Management Skills
Upselling
Microsoft Office
Microsoft Excel
Interpersonal Skills
Inventory
Task Management
Attention to Detail
Wine
Customer Service
Able To Work Independently