Technical Account Manager

In this role, you will drive regular technical client meetings, support market visits, collaborate with enablement consultants to resolve customer issues, and work closely with development teams on requests for changes (RFC) and project-based work.

Additionally, you will own the development and maintenance of a client-facing roadmap and initiative pipeline-balancing short-term priorities with long-term strategic goals. A strong understanding of DomOS capabilities, data integration, and system dependencies will be essential to guide discussions, set realistic expectations, and continuously deliver value to clients.

Key Responsibilities :

• Client Engagement & Relationship Management
• Schedule and lead weekly and monthly client meetings to review progress, address concerns, and set expectations. Act as the main point of contact for all client-related inquiries.
• Understand client business goals and challenges to tailor solutions and ensure high levels of satisfaction. Provide strategic advice and guidance, ensuring that the client's needs are met in a timely and efficient manner.
• Travel to client locations (international markets) as needed for in-person meetings, relationship building, and to better understand local market dynamics.
• Responsible for managing and comprehensively understanding client contracts, ensuring all terms are clearly defined and adhered to.
• Store Tech Products :

Develop deep technical and functional expertise across the full suite of store technology products-including Pulse, GPS, inventory management platforms, and other Advanced Store tech tools. Understand the architecture, data flow, dependencies, and business logic behind each product to effectively support both day-to-day operations and long-term planning.

Work closely with the global care support team to address and resolve client issues, escalating any unresolved problems to the appropriate teams for further action.

Work alongside the development team to address RFCs (Requests for Change) and ensure that project-related initiatives are aligned with client goals. Ensure that client feedback is incorporated into product development cycles where applicable.

Develop comprehensive initial requirement documents for RFCs, clearly outlining client needs and specifications, and collaborate with the development team to facilitate accurate estimations and project scoping

Work with clients to create long-term strategic roadmaps based on their business needs and expectations. Ensure alignment with product and service capabilities.

Qualifications