ASSISTANT Outlet Manager & Outlet Manager

Job scope :

Responsible for implementing business plans relating to staff control, handles people issues, performs store-level support functions including customer service, scheduling, day-to-day operations, cashiering, loss prevention, maintenance, and back office support. He / she is responsible for the recruitment, training and motivating staff, and assisting the outlet manager in day-to-day activities of an outlet.

• Coordinate daily roster and supervise attendance
• Supervise and coordinate, pre-meal meeting conducted with staff daily
• Project and order required supplies
• Provide co-ordination and services for both kitchen and service.
• Provide suggestions or develop new SOP to improve on operation.
• In-charge of recruitment, selection and training of new hires
• Monitor and manage the staff performance including punctuality, customer service and food quality
• In-charge of overall supervision of the outlet / restaurant
• Facilitate innovation and lead staff to implement change
• Manage an efficient team of service staff by coach, training, and supervising staff to operate stations and deliver a great customer experience
• Ensure and maintain service quality and professional etiquette
• Customer feedback management
• Examine food and beverage preparation
• Ensure quality control for food and service
• manage shop staff and arrange store work schedule.
• Beverage preparation such as tea, ice cream and other kitchen duties.
• Cashier and counter duties as assigned.
• Maintaining the overall cleanliness and tidiness of work areas.
• Be involved in the opening and closing of the store (depending on the shift).
• Other job tasks related to outlet operation

Working Days : 6 days

Working Hours :

12 : 30pm 11 : 00PM

10 : 30PM 9 : 00PM

Location :

AMK Hub near MRT and bus interchange

Toa payoh MRT