Team Lead / Supervisor Customer Engineer (Thermal)

VERTIV (SINGAPORE) PTE. LTD.D19 Serangoon Garden, Hougang, Sengkang, Punggol, SG

11 days ago

Job description

Roles & Responsibilities

Position : Team Lead / Supervisor Customer Engineer (Thermal)

Vertiv is seeking a Team Lead / Supervisor to manage a team of Thermal CEs, ensuring the company meets its commitments and delivers high-quality service to customers. The role involves leading and guiding the Thermal Team to foster long-term customer relationships, adopting an analytical and professional approach, driving operational effectiveness, and striving for win-win solutions whenever possible.

Field Activities

Carry out Testing & Commissioning, Preventive Maintenance and Time & Material activities in a professional, efficient manner, and achieve a high level of service to our clients within the restraints of time, expense and profitability.
Provide technical support and mentorship to field engineers and work closely with technical Support team to address product issues.
Participate and lead the troubleshooting activities together with technical support team, field engineers and third-party vendors.
Author Method of Statement, Risk Assessment, Site Acceptance Test procedures and Incident Reports.

Safety

Take all necessary steps to ensure OH&S requirements are adhered to.

Ensure adequate PPE, tools and calibrated instruments is provided to team engineers.

Report all incidents on time

Team Management

Support the Service Operations Manager and Thermal Team Manager in planning, scheduling and organizing departmental matters.

Participate and contribute to the training, supervision, appraisal, motivation and development of the team engineers for continual improvement and optimized performance.

Ensure job debriefing is promptly done by team engineers and team OKR is continuously monitored and met.

Work hand-in-hand with project management team to assign resources for testing & commissioning activities.

Client Management

Maintain proper levels of relationships between the Company and our customers, by ensuring all complaints are reported promptly so that remedial action can be taken.

Ensure that a level of competence is maintained to adequately handle the degree of technology required by application to training available and personal updating.

At all times ensure that company vehicle, personal dress and appearance are presentable within the restraints of the work to be carried out, the Company policy is well understood, and that Company business is carried out in an efficient and professional manner.

Requirements :

8 years or above field experience with thermal products like CRAC, AHU, Thermal Wall etc, preferably in data centre environment.

3 years and above in managing team of engineers.

Good technical knowledge in data centre / M&E / critical environment

Good understanding in operations management.

Strong business acumen with high level of commitment to meet and exceed customer satisfaction and demands

Good written, oral communication and presentation skills, with experience working with people across different culture and background

Good relationship building and management skills with the ability to foster long-term relationships (with internal teams, external partners)

Self-motivated and work on own initiative; good team player

Action- and results-orientated with a passion for success

Aggressive in planning for and achieving targets

Good time management skills.

Tell employers what skills you have

Management Skills

Preventive Maintenance

Troubleshooting

Risk Assessment

Business Acumen

Customer Relationships

Operations Management

Mentorship

Team Management

Presentation Skills

Customer Satisfaction

Scheduling

Commissioning

Technical Support

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Customer Engineer • D19 Serangoon Garden, Hougang, Sengkang, Punggol, SG

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