FOOD SERVICES OPERATIONS MANAGER

Roles & Responsibilities

Roles & Responsibilities

• Manage and oversee the entire operation
• Deliver superior customer services and ensure customer satisfaction
• Plan and develop customer loyalty programs
• Plan new and update existing company policy
• Develop the overall marketing strategy
• Respond efficiently to customer questions and complaints
• Organize and supervise shifts
• Manage and lead staff (including hiring new employees)
• Training and evaluate staff performance
• Forecast requirements and maintain inventory
• Manage supplies (including costs control and minimizing wastage)
• Nurture a positive working environment for all employees
• Monitor operations, implement innovative strategies to improve productivity and sales

Tell employers what skills you have

Able To Multitask

Classroom

Customer Loyalty

Inventory

Marketing Strategy

FMCG

Purchasing

Channel

Team Lead

Presentation Skills

Customer Satisfaction

Team Player

Customer Service

Service Excellence

Food Service

Customer Services