Deputy General Manager, Information Systems

MNC

Location : Town

Must have relevant experience in Shipping or Logistics Industry

The Deputy General Manager, Information Systems (DGM–IS) supports the strategic direction, service delivery, and operational performance of the company’s information systems across its global shipping and logistics network. The role is accountable for ensuring high service standards, stakeholder satisfaction, and continuous improvement in IT systems that drive efficiency, compliance, and business growth.

Key Responsibilities

• Oversee IT service delivery across business units to ensure system reliability, responsiveness, and user satisfaction.
• Manage stakeholder engagement with internal departments, port and logistics operators, and external partners to align IT initiatives with operational needs.
• Support the development and execution of the company’s IT and digital strategy in alignment with overall business goals.
• Monitor service performance through defined KPIs and SLAs, ensuring timely resolution of issues and proactive improvement initiatives.
• Collaborate closely with business leaders to prioritize IT projects that enhance service quality, productivity, and customer experience.
• Lead initiatives on system integration , process automation , and digital transformation across shipping and logistics platforms (ERP, CRM, TOS, and supply chain systems).
• Manage IT infrastructure, network performance, and application support to maintain system stability and scalability.
• Strengthen vendor management and ensure partners deliver consistent, high-quality services aligned with contractual obligations.
• Ensure compliance with cybersecurity standards, data protection regulations, and maritime IT guidelines (IMO, ISO).
• Oversee disaster recovery and business continuity planning to minimize operational disruptions.
• Provide leadership, coaching, and performance management to IT service and support teams.
• Track industry trends and emerging technologies to recommend enhancements in service delivery and system capability.

Qualifications & Experience

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Alternatively, you may wish to email your resume in a detailed Word format to debbie@peopleprofilers.com

We regret that only shortlisted candidates will be notified

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