IT Application Manager and Production Support

Roles & Responsibilities

Summary :

The IT Application Manager and Production Support will provide 1st and 2nd line support for critical electronic commerce and trading applications used by front office traders globally. This role involves ensuring the stability, performance, and reliability of key applications, including electronic execution, pricing, client-facing platforms, risk & P&L, reporting, and trade processing systems. The successful candidate will work closely with traders, IT teams, and global support teams to maintain seamless operations and proactive issue resolution.

Requirements :

Incident and Problem Management :

• Manage and own P1 / P2 incidents and problems end-to-end.
• Communicate with internal users and management regarding incidents and post-mortem analysis.
• Diagnose issues and establish root causes.
• Initiate task forces for critical incidents.
• Liaise with upstream and downstream system support teams.

Direct Responsibilities :

Shift and Support :

Knowledge Management and Documentation :

Continuous Service Improvement :

Qualifications :

Behavioral Competencies :

Tell employers what skills you have

Front Office

Knowledge Management

Upstream

Audit Compliance

Reliability

IT Operations

Problem Management

Application Support

Python

Interventions

Time Management

Prevention

ITIL

Fixed Income

Disaster Recovery