IT Ops Intern

Roles & Responsibilities

JOB PURPOSE

To work with and support the IT Operations and Groupware teams, gaining hands-on experience in how an IT environment is maintained. You will assist with troubleshooting and contribute to projects focused on improving team and organizational efficiency.

PRIMARY RESPONSIBILITIES

• Participate in daily operational tasks and gain hands-on experience with real-world IT systems.
• Help with troubleshooting and assist in resolving IT issues under the guidance of senior team members.
• Observe and assist in interactions with organisation users, teams and external vendors.
• Learn about and support the implementation of IT standards and policies.
• Research new technologies / solutions for end-user support.
• Assist in analyzing end-user support logs to identify potential issues.
• Document procedures and solutions for future reference.
• Perform other learning-based tasks as assigned by the IT Ops and Groupware team leads.

QUALIFICATIONS AND REQUIREMENTS

basic network troubleshooting.

software installation, and system monitoring.

Tell employers what skills you have

TCP / IP

Account Management

Troubleshooting

Good Interpersonal Communication Skills

DHCP

IT Operations

SQL

Network Troubleshooting

Networking

Operating Systems

Windows

System Administration

Communication Skills

Software Installation

DNS

Linux