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Director of Technology Operations & Innovation (0580)

Director of Technology Operations & Innovation (0580)

THE SUPREME HR ADVISORY PTE. LTD.D01 Cecil, Marina, People’s Park, Raffles Place, SG
1 day ago
Job description

Roles & Responsibilities

  • Working Hours : 9am - 6pm (Mon - Fri)
  • Location : Chai Chee
  • Salary : $10k - $12k

Responsibilities :

Strategic Leadership & Service Innovation

  • Define and execute the DSI strategy in alignment with corporate transformation goals.
  • Drive development of internal tools, bots, and automation platforms to increase efficiency and scalability.
  • Lead innovation initiatives, ensuring new services (e.g., EUCMaaS, NMaaS, IFMaaS, Cloud Admin, CyberSaaS) are commercialized and adopted.

    • Technical Delivery & IP Development

  • Own technical delivery of managed services, projects, and service IP development.
  • Oversee design, deployment, and lifecycle management of UIC proprietary platforms.
  • Maintain a central engineering pool to support cross-BU delivery.

    • Pre-Sales & Customer Engagement

  • Partner with Sales & Pre-Sales teams to support GovTech tenders, enterprise bids, and solution design.
  • Provide technical leadership in pre-sales presentations, bid defense, and solutioning workshops.
  • Ensure seamless post-sales support and knowledge transfer.

    • Operational Excellence & SLA Execution

  • Ensure SLA adherence across all managed services and project engagements.
  • Implement robust monitoring, reporting, and chargeback models to support internal and external accountability.
  • Manage resources across Power Platform, Cybersecurity, NOC, Automation, and Project Engineering functions.

    • People & Team Leadership

  • Lead and mentor a multi-disciplinary team of engineers, developers, and analysts.
  • Build innovation capacity by fostering a culture of collaboration, creativity, and technical excellence.
  • Develop talent pipelines and succession planning for sustainable growth.

    • Requirements :

  • Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or related field.
  • 10 years of progressive experience in IT services, system integration, or managed services.
  • Strong expertise in managed services platforms (EUC, Cloud, Networking, Security).
  • Familiarity with government procurement processes (GovTech, IMDA) preferred.

    • The Supreme HR Advisory Pte. Ltd || 14C7279

    Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

    Tell employers what skills you have

    Managed Services

    Leadership

    Operational Excellence

    Service Innovation

    Solutioning

    Defense

    Customer Engagement

    Succession Planning

    Presales

    System Integration

    Team Leadership

    IP

    Technical Leadership

    Systems Engineering

    Project Engineering

    Government Procurement

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    Operation Director • D01 Cecil, Marina, People’s Park, Raffles Place, SG