Desktop Support Engineer (1 Year Contract Renewable) - MQ SOLUTIONS & SERVICES PTE. LTD.

Roles & Responsibilities

Job Description :

Provide ad-hoc IT maintenance support / Helpdesk, troubleshooting, monitoring, and resolving desktop PC and printer issues on customer site. Respond to tickets under SLA guidelines. Be the first point of contact for customer calls on IT-related problems. Involve in deployment of new hardware and / or software for multiple users and locations. Perform installation and troubleshooting of IT hardware & software in a large and fast-paced user environment. Standby Duties may be required. Open to working in customer premises. Ad-hoc duties that the reporting manager may assign.

Responsibilities :

• Required skill(s) : Microsoft O / S (XP, Vista, Win7, 2000, 2003, 2008), Desktop / Workstation, Server support in end user environment.
• Understanding of Cisco Meraki.
• Possess good interpersonal, analytical, and problem-solving skills.
• Must be highly customer-focused and diligent towards customer-related service issues.
• Must be Self-motivated and committed.
• Able to work in a team, is meticulous, and have experience interacting with customers and vendors.

Position Requirements :

Tell employers what skills you have

Troubleshooting

Microsoft Office

Windows 10

Hardware

Ticketing

Laptops

Windows 7

Computer Hardware

Customerfocused

Attention to Detail

Operating Systems

Windows

Cisco Meraki

ITIL

Technical Support