Manager, Programme Policy, Finance & System Management (IDD2) (1-Year temporary contract)

Roles & Responsibilities

The Manager in Industry Development Division 2 at SkillsFuture Singapore (SSG) is responsible for supporting the management of key Continuing Education and Training programmes, coordinating corporate reporting, and enhancing data-driven decision-making through effective dashboard development. This role involves liaising with training providers, relevant internal and external stakeholders overseeing customer relationship management, and ensuring IT system transitions and procurement processes are executed efficiently.

Key Responsibilities :

Programme Management and Stakeholder Liaison

o Support the management of key SSG programmes, liaising with training providers to gather information on training statistics for corporate reporting and programme closure activities.

o Liaise with training providers on course application and course edit matters, ensuring effective communication and collaboration.

o Coordinate inputs, resolving conflicts, and fostering collaboration to achieve shared objectives.

Data Management and Reporting

o Coordinate division’s inputs and generate statistics for corporate reporting, ensuring accuracy and timeliness.

o Analyze quantitative and qualitative data to generate actionable insights.

o Develop and maintaining dashboards to monitor programme outcomes and support strategic decision-making.

Knowledge Management and System Coordination

o Review and improve knowledge management processes to enhance information sharing and organizational learning.

o Coordinate system transition activities, including internal and external communications to stakeholders, data preparation, and cleansing, and participation in User Acceptance Tests.

Course Review and Access Management

o Review courses submitted by training providers through the Training Grant System, ensuring compliance and quality standards.

o Oversee and review the division’s assigned access rights for various systems, ensuring user permissions are up-to-date.

Customer Relationship and Procurement Management

o Oversee the management of Customer Relationship Management cases, ensuring timely and effective responses.

o Develop and disseminate email instructions to training providers, maintaining clear and effective communication channels.

o Prepare procurement documents, such as Invitations to Quote, Calls for Proposal, and Approvals of Requirement, ensuring adherence to procurement guidelines.

Requirements :

• Possess the required competencies to execute the job duties proficiently
• 3-5 years of experience in programme management, data analysis, or stakeholder engagement.
• Strong analytical skills and proficiency in data management and visualization tools.
• Experience with systems management and user acceptance testing.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Proactive and detail-oriented with a strong sense of accountability.
• Familiarity in procurement processes and document preparation is an advantage.

Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume. Please check out www.myskillsfuture.gov.sg for details on the CSP.

Tell employers what skills you have

Customer Relationship

Dashboard

Data Analysis

Analytical Skills

Interpersonal Skills

Data Management

Knowledge Management

Customer Relationship Management

Stakeholder Engagement

Procurement Management

Procurement

Accountability

User Acceptance Testing

Statistics

Programme Management

Visualization