Customer Success Project Manager

Roles & Responsibilities

We are looking for a highly organized and customer-oriented individual to oversee the successful deployment and ongoing success of our cybersecurity solutions. This role combines project management, service delivery, and customer success — ensuring our customers achieve maximum value from our products and services. You will coordinate closely with customers, engineers, and internal teams to deliver a smooth onboarding experience and long-term satisfaction.

Project Management

• Plan, coordinate, and execute solution deployments to ensure timely and successful implementation.
• Liaise directly with customers to manage timelines, resolve issues promptly, and provide regular progress updates.
• Manage application engineers for deployment, maintenance, troubleshooting and professional services projects.
• Coordinate with product teams.
• Maintain clear and up-to-date project documentation and reports.
• Monitor and evaluate quality of service delivery using defined metrics and KPIs.

Account Management and Customer Success

Why Join Us

You’ll play a key role in ensuring customer success and satisfaction for a leading cybersecurity software company trusted by governments and enterprises across Asia. You’ll work with passionate engineers and business leaders to deliver meaningful cybersecurity outcomes — not just deployments.

Requirements :

Benefits :

After applying via mycareersfuture, kindly also submit your resume to our applicant tracking system at https : / / apply.workable.com / insidersecurity /

Tell employers what skills you have

Service Orientation

Upselling

Troubleshooting

Microsoft Office

Microsoft Excel

Construction

Customer Support

Customer Success

Project Management

Communication Skills

Team Player

Customer Service

Service Delivery