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Executive, SSI, Programme and Learning Services National Council of Social Service | Administra[...]

Executive, SSI, Programme and Learning Services National Council of Social Service | Administra[...]

SingpassSingapore, Singapore, Singapore
4 days ago
Job description

What the role is :

  • Provide full range of administrative support and customer service to learners and organisations for courses under assigned portfolio(s).
  • Provide good customer experience to learners and all other stakeholders by adhering to the service standard guidelines.
  • Implement learning activities for the social service sector while adhering to the guidelines related to management of Continuing Education Training centre (CET).

What you will be working on :

  • Provide customer service, course administration and logistics support for courses, assessments, events, etc.
  • Attend to phone calls, email and walk-in enquiries
  • Ensure good overall customer experience, and perform reception duty as and when needed
  • Handle and process course enrolment application from learners and organisations
  • Assist with admissions, process and screen applications
  • Assist with room bookings
  • Work with Programme Managers to ensure smooth conduct of the courses assigned
  • Prepare and submit reports such as income and expenditure statements, course performance reports, funding reports, space utilisation, etc.
  • Follow-up on invoices, outstanding payments, refunds, appeals / waivers, etc.
  • Provide necessary learners’ support to ensure smooth operation of the day to day classes for the programmes assigned
  • Adhere to the CET operational and Continuous Improvement Review (CIR)Audit and Minimum Service Standard Audit requirements,
  • Submit enhanced Subsidy Grant Claims for learners on the SSG Training Partners Gateway (TPG) portal
  • Other duties as assigned

    • What we are looking for :

    Personal Competencies :

  • Customer-centric
  • Able to multi-task
  • Problem-solving skills
  • Proactive, self-driven
  • Organised and systematic
  • Detail-oriented, meticulous

    • Skills & Knowledge :

  • Effective communication and interpersonal skills
  • Proficient in Microsoft Office applications such as Word and Excel
  • Good writing skills

    • Experience :

  • At least 1 year of working experience in training administration.
  • Preferred : Relevant experience in CET Centre.

    • About National Council of Social Service

    NCSS is the umbrella body for over 500 member social service agencies in Singapore. Its mission is to provide leadership and direction in enhancing the capabilities and capacity of our members, advocating for social service needs, and strengthening strategic partnerships, for an effective social service ecosystem. Community Chest and Social Service Institute (SSI) are part of NCSS. For more information visit www.ncss.gov.sg

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