Social Work Associate (Family Service)

About the Role

The Social Work Associate is a support role in the field of social work. He / She assist to implement programme and perform community development activities and outreach. He / She also assumes a secondary role in case management through providing support to caseworkers.

Why Join Us?

Be part of a passionate team dedicated to strengthening families and building resilient communities. In this role, you'll make a real impact by promoting social cohesion, supporting individuals through life challenges, and driving initiatives that address key social issues. Join us in creating meaningful change-one family, one community at a time.

Key Responsibilities:

• Provide Information & Referral (I&R) services in line with FSC guidelines and standards.

• Conduct intake assessments for new clients according to FSC service standards.

• Handle mainline calls, walk-in enquiries, and front desk duties when required.

• Organize and participate in community outreach initiatives.

• Assist in assessing community needs and liaise with external stakeholders for publicity and networking.

• Support development and implementation of community initiatives from MSF or within the agency.

• Assist in planning and preparation of community group work.

• Assist in programme development and execution, including logistical and administrative support.

• Support volunteer management in collaboration with the agency's volunteer manager.

• Manage and monitor low/no-risk cases and ensure compliance with case work processes and timelines.

• Compile quarterly statistics, track case work KPIs, and prepare data for MSF tracking requirements.

• Provide administrative support for practice observations and centre operations.

• Undertake other duties as assigned by supervisor or HOD.

Requirements

• Minimum Diploma in Social Work

• Minimum 2 years of relevant experience

• Conversant in English and any 2nd language

• Good communication and interpersonal skills

• A good team player, dynamic and self-motivated

• Keen on administration details and detail oriented

• Has a strong passion in reaching out and making a difference in the lives of the needy