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Technical Support Engineer

KEYENCE SINGAPORE PTE LTDSingapore

30+ days ago

Job description

Job Summary

Provide information concerning products, applications, and problem diagnosis to sales representatives and customers. Conduct product application testing and troubleshooting on customers' applications. Orchestrate product-related trainings for the purpose of maximizing sales. Possess strong communication skill including active listening. Demonstrate excellent prioritization as well as customer service.

Principal duties and tasks

Receive phone calls or emails from sales reps and customers and answer inquiries concerning product capabilities, specifications, and applications
Analyze and troubleshoot customer issues via phone or email
Research and analyze competitive information pertaining to the company's products
Conduct product application testing for sales reps and customers
Create and update manuals for product training and product demonstration for sales reps
Plan, design, develop, and conduct trainings on products, applications, and competitive information for salespeople including both new hires and incumbents
Develop, update, and disseminate key sales enhancement product information via company intranet and / or electronic newsletters
Coordinate with the parent company in Japan on new product release and other pertinent tasks such as product literature development
Travel to customer and / or other affiliates for training seminars
May assist sales reps with on-site presentations to customers, as needed
Proactively identify areas to improve department operation efficiency and initiate projects to achieve such improvements
Understand and observe company / department policies and procedures
Assists office administrator for quotation and order entry
Other duties or projects, as assigned

Requirements and Qualifications

Ability to organize and prioritize tasks, activities, and projects for timely completion

Active listening skill

Analytical skill to identify the underlying principles, reasons, or facts by breaking down information or data into separate parts

Ability to establish and maintain pleasant interpersonal relationships primarily over the phone and emails

Ability to communicate complex ideas in a simplified fashion

High degree of service orientation to actively look for ways to help people

Problem solving skill - identify complex problems and review related information to develop and evaluate options and implement solutions

Bachelor's degree in an engineering discipline (i.e. Computer / Electrical / Mechanical Engineer) and / or 2+ year of experience

Technical Skills

Ideal candidates should have experience in some of the following areas :

Experience in Measurement

Experience in Microscope

Experience in Vision System

HMI Programming / Scada Programming

Serial, Modbus TCP, Ethernet etc communication protocol

Sensors and actuators (e.g. DC motors, encoders, relays, & solenoids)

Experience with Stepper / Servo Motor

Knowledge of Database Language (SQL / MySQL)

Knowledge of C# / Java / Python

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Technical Engineer • Singapore