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Report Content Management and Print Operations Manager - Islandwide, SG

Report Content Management and Print Operations Manager - Islandwide, SG

UNITED OVERSEAS BANK LIMITEDIslandwide, SG
1 day ago
Job description

Roles & Responsibilities

Job Responsibilities

The Report Content Management and Print Operations Manager role is a permanent position responsible for the administration of the Output Management systems and management of UOB’s printing / enveloping vendor. The role is under the prerogative of Group Service Operations belonging to Group Infrastructure and Platform Services under Technology and Operations. Its primary responsibilities include the following :

Core Responsibilities

  • Oversees the daily operational procedure for the statements printing / enveloping vendor.
  • Liaise and coordinate Output Management requirements to the different groups and users subscribed to the Output Management systems and printing / enveloping vendor.
  • Perform administration functions on the different Output Management systems namely Report2Web (R2W) and Remote Print Manager (RPM) systems.
  • Perform 24x7 on-call support for trouble shooting and problem determination on Output related incidents and problems pertaining (but not limited) to administration and support.
  • Support weekend activities for infrastructure / application upgrades and cutover and validate OS and Database upgrades and patch installation activities.
  • Identify, analyze, and recommend methods of problem resolution for the department and develop documentations for staff and management reference.
  • Perform management of Output Management’s vendors setting standards and streamlining processes to ensure smooth report publishing and print operations.
  • Participate in audit and compliance review involving Output Management systems and print operations.
  • Perform outsourcing review and due diligence on new and / or existing printing / enveloping vendors to ensure vendor’s solvency and soundness.

Automation, Program Development, and Infrastructure Support

  • Assess departmental automation needs and identify solutions to eliminate repetitive tasks and manual interventions.
  • Develop and maintain existing scripts and programs to automate Output Management operational processes.
  • Perform technical evaluation and analysis of existing and new systems and assess their potentials for automation / implementation.
  • Continually improve the end to end infrastructure design and flow of the R2W system and printing / enveloping process by working with vendor, technical support and operation teams (internal and external)

    • Project Management

  • Perform project management role on Output Management driven projects and initiatives.
  • Participate in projects and initiatives requiring / involving Output Management support.

    • Job Requirements

  • At least 10 years’ experience preferably working in a bank Data Centre Operations environment in the area of Output Report Distribution and Print Operations.
  • Possess an in-depth understanding of network, database, and Windows platforms necessary in troubleshooting issues related to Output Management systems.
  • Competent in resolving technical and access related issues in network, database, and Windows environments.
  • Knowledgeable in Windows infrastructure and other technologies like Active Directory (AD), Domain Name Servers (DNS), MS Clustering, MS SQL.
  • Knowledgeable in Tomcat and Internet Information Services (IIS) application and web server components.
  • Knowledgeable in Windows programming / scripting, Visual Basic, and Python.
  • Knowledgeable in the Microsoft suite of products such as Excel, Word, and Power Point.
  • Knowledge in R2W and RPM systems is a big advantage.
  • Knowledge in statements printing and enveloping operations is a big advantage.
  • Knowledge in Windows infrastructure and other technologies like Network Load Balancer and Virtual Machine (VM) is an advantage.
  • Knowledge in C#, Power Shell, Unix scripting, and Java programming is an advantage.
  • Knowledge in Unix and AS400 is an advantage.

    • Tell employers what skills you have

    Audit and Compliance

    Program Development

    As400

    Content Strategy

    Administration

    Solvency

    Ecology

    Tomcat

    Event Planning

    Project Management

    Visual Basic

    Office Software

    C#

    Infrastructure Support

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