Head of Operations

Head of Operations (Singapore) — Rida

Rida is building an AI powered platform that orchestrates complex, SOP-driven deliveries for enterprises (healthcare, F&B, and beyond). We combine autonomous AI agents, route optimization, WhatsApp-based workflows, custom driver fleets, and human in the loop support to scale complex deliveries.

The role

You’ll be Rida’s Ops owner : turn client SOPs into repeatable execution, keep SLAs green, and scale a hybrid (on-site + offshore) team. You’ll dive into the data, jump on the floor when needed, and partner closely with Product / Engineering to drive automation and process optimization.

What you’ll do

• Own client operations & service excellence — codify and continuously refine SOPs; ensure SLAs are consistently achieved; run smooth, documented client onboarding and steady-state service.
• Lead and execute — manage Ops teams to KPIs, and step in personally to unblock issues when the situation calls for it.
• Run fleet & driver performance — grow and optimise fleets for productivity and profitability; uphold driver standards; support contractor / driver agreement reviews.
• Be data-driven — build / own dashboards, instrument the funnel, and use insights to improve on-time rates, utilisation, and cost per drop.
• Improve margins & scope — understand cost / profit drivers, tighten operations, and identify upsell / expansion opportunities with existing customers.
• Partner with Product / Eng — turn frontline pain points into actionable requirements; champion automation and clean data flows.
• Hire, coach, and set culture — build a high-accountability team and training playbooks; manage and scale offshore back-office functions.
• Handle start-up extras — ensure compliance (PDPA / WSH / sector SOPs), assist with customer / contractor agreement reviews, and support GTM and upsell when needed.

What success looks like (first 3–6 months)

What you bring

What We Offer

Location : Singapore (hybrid). Core collaboration hours are weekdays, with flexibility around live operations needs.

How to apply : Send your CV to

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