Executive Officer, Billing Services

What You'll Do :

Manage the day-to-day operations of

the section and ensure the KPIs / regulatory requirements are met

Responsible for the timeliness and accuracy

of EBS bills to customers

Responsible for

meeting the section's KPI, e.g., the monthly closing of billing

cycle, process adjustment and refund within 7 business days

etc

Supervise and provide guidance to team

members

Review, propose and streamline work

processes for better efficiency and improve productivity / efficiency

both internally and cross-teams

Manage

complaints (Internal and external), liaise with relevant

stakeholders, conduct root cause analysis and work on process

improvement

Lead end-to-end project

management, from analytic, gathering requirements to execution and

delivery

Drive digitization initiatives,

including planning, development, and deployment of digital

solutions

Liaise with ITD or / and any other

external vendors on system changes and feasibility

studies

Liaise with Principals, vendors and

stakeholders on operational matters

Plan,

test, monitor and implement UATs for system change / projects /

initiatives

Undertake ad hoc projects assigned

from time to time

What You'll Need :

Degree from a recognised University in a

business / technical discipline with at least 2 years of working

experience in an IT project environment and / or Utilities

Industry

Possess strong analytical and problem

resolution skills

Possess good communication,

interpersonal skills and able to work in a team, preferably with

experience in leading a team

Possess

initiative and drive with the ability to work in a fast-paced

environment and positive mindset

What We'll Provide :

Immerse in a positive work

environment that promotes / fosters teamwork and

collaboration

You will receive attractive

remuneration for good performance.

You will

work in teams that thrive on collaboration for outstanding

achievements.

Thank you for your

interest in SP Group. You will be contacted if you are shortlisted

for an interview.