Duty Manager (Front Desk)

Responsibilities :

Act in command in the absence of Assistant Front Office

Manager, supervise sections in Front Office, such as front desk,

operator and concierge services. Monitor the junior staff's conduct

and job performance and to ensure that all staff project a positive

corporate image to guests.

Ensure that guests

are attended to with promptness, courtesy and efficiency and that

guest complaints are handled with tact and diplomacy. Assist in

checking in / out of guests.

Assist to inspect

rooms assigned to VIPs before their arrival. Meet and escort the

VIPs to their rooms and ensure that the complimentary amenities are

provided. Ensure that relevant persons and Departments are informed

of the VIPs.

Initiate correspondence regarding

enquiries, reservations, and complaints. Check housekeeping

discrepancy report; report any variance and take corrective

actions.

Perform duties pertaining to security

such as directing guests reporting incidents, thefts, or any

offences to the Security department for assistance and handle

matters concerning guest's undesirable conduct in rooms / public

areas or undesirable persons loitering around in co-ordination with

the security department.

Be alert and report

any faults, defects and unusual activity of the property to

relevant departments

Maintain cash float

amount in accordance with expected occupancy. Authorise rate and

room changes, paid outs, cash advances, acceptance of cheques

according to procedures and credit policies.

Responsible for training of all front desk staff

including planning, organising and conducting OJT.

Monitor room inventory closely to ensure maximum

utilisation of rooms to generate higher revenue. Assist to maximise

revenue and occupancy from group allotments.

Directly responsible for the evacuation of staff and

guests during a fire or any security threat in co-ordination with

the security department.

Follows up in credit

limit report, ensure all guests balance checked daily.

Counsel, coach and mentor individual associates as

required to drive initiative, performance and

consistency.

Ensures that the Hotel's

properties and facilities are protected and are kept in good

working condition. Reports any loss or damage to the Hotel's

properties and facilities promptly and appropriately.

Carries out any other reasonable duties and

responsibilities as assigned by

superior.

Requirement :

Minimum 5 years' experience in Front Office supervisory

role, thoroughly familiar with front office reception

functions

Prior experience in a 5 star hotel

will be of an advantage

Proficient with Opera

system

Customer service centric with high

level of flexibility & adapability

Able to

work under pressure & fast paced environment

A strong leader & team

player

PARKROYAL COLLECTION

Pickering, Singapore is dedicated to providing equal employment

opportunities, including individuals with

disabilities.

We regret that only shortlisted

candidates will be notified.