Cloud Service Delivery Manager

Are you passionate about delivering high-quality cloud services and leading operational excellence? We're looking for a Cloud Service Delivery Manager (SDM) to join our growing team!

Key Responsibilities

• Oversee the end-to-end delivery of cloud services across AWS or Azure.
• Manage daily operations, including incident resolution, change control, and problem management.
• Ensure services meet SLAs, performance targets, and customer expectations.
• Act as the primary contact for client communication, issues, and service requests.
• Lead regular service reviews and provide operational insights.
• Advocate for client needs and coordinate with internal teams to deliver value.
• Utilize tools like CloudWatch and Azure Monitor for real‑time visibility and performance tracking.
• Drive proactive issue identification and root‑cause analysis.
• Lead continuous improvement initiatives focused on performance, scalability, and cost efficiency.
• Manage resource allocation and capacity planning based on demand and workload trends.
• Optimize infrastructure usage to balance performance and cost.
• Ensure compliance with internal standards and regulatory requirements.
• Collaborate with security teams to uphold strong security controls and address vulnerabilities.
• Produce detailed reports on SLAs, KPIs, incidents, and service health.
• Maintain accurate documentation on cloud architecture and operational processes.

Qualifications

Technical Skills

Soft Skills

What’s next : Ready to take the next step in your career? Apply now! Please note that only shortlisted candidates will be contacted.

Direct Line : +65 6697 7971

EA License No : 91C2918

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Business Development, Consulting, and Information Technology

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