Customer Service Executive
TRACX LOGIS PTE. LTD.D22 Jurong, Jurong Island, Tuas, SG16 days ago
Job descriptionAble to start immediately will be preferred! Prior experience in call centers is preferred but if you are willing to learn, quick to learn, and have a positive attitude, we are open to training you! Basic salary : $2,050 (During Probation) and $2,350 (After Confirmation) Performance Incentive (Variable Allowance) : $150 monthly depending on performance appraisal! Attendance Incentive (Variable Allowance) : $150 monthly for good attendance record! (No lateness or absence) Meal Allowance : $10 meal allowance for overtime exceeding 2hrs Tenure allowance - Eligible after the 1st / 2nd / 3rd year of employment ranging from $150-$500 / monthly Eligible for Overtime 12 days annual leave, 14 days medical, Hospitalization, Child Care leave, Paternity Leave, Marriage Leave, Compassionate Leave Monday-Friday : 9am - 6pm Saturday : 9 am to 1 pm Off Day - Sunday & Public Holiday
Roles & Responsibilities
We are an E-commerce logistics company based in Toh Guan Road East, looking to hire full-time Customer Service Executives.
Job Responsibilities :
- Provide sellers / partners / internal staff with friendly and professional communication during call transactions and email enquiries.
- Provide excellent customer service and attend to partner's request of assistance.
- Advise clear and accurate information based on sellers / partners / internal staff enquiries.
- Handle complaints and ensure prompt and effective resolutions to meet sellers / partner / internal staff expectations.
- Follow up on cases proactively and attentively.
- Able to settle escalated cases within the specified limit in accordance to the company’s call response policy.
- Other ad-hoc duties as assigned.
Job Requirements :
Remuneration Package :
Working hours : (5.5 days work week)
Please submit your updated resume through the Apply Now link for further processing.
Tell employers what skills you have
Microsoft Office
Microsoft Excel
Customer Experience
Call Centers
Administration
Adaptability
Communication Skills
Customer Satisfaction
Team Player
Customer Service
Performance Appraisal
Customer Service Experience
Create a job alert for this search
Customer Service Executive • D22 Jurong, Jurong Island, Tuas, SG