Guest Relation Executive

Roles & Responsibilities

Introduction :

Join our dynamic team where we are seeking passionate individuals who share our dedication to exceptional hospitality and culinary excellence. If you're eager to be part of an innovative dining experience where every detail matters, come join a passionate team dedicated to creating memorable moments for all who walk through our doors

Key Responsibilities :

• Warmly welcome all incoming guests, confirm their reservations, and escort them to their assigned tables.
• Manage guest reservations and assist with private events, ensuring all preferences are noted and met.
• Provide timely, attentive service by delivering food and beverages and maintaining guest satisfaction.
• Recommend menu items and beverages, using extensive knowledge of the menu to enhance the dining experience.
• Coordinate with the team to maintain the restaurant's ambiance, cleanliness, and overall guest experience.
• Provide a daily roll-up of reservations to the team, highlighting special requests, large parties, and VIP guests.
• Respond promptly to guest inquiries, concerns, or requests, ensuring an excellent experience from arrival to departure.
• Handle guest feedback with professionalism, ensuring concerns are resolved efficiently.
• Ensure smooth communication between front-of-house and kitchen teams for efficient service.
• Assist in managing the guest waiting list and resolve any seating issues as they arise.
• Stay informed about restaurant promotions, seasonal menus, and events to offer guests an engaging experience.
• Support the management team in training and mentoring junior front-of-house staff.

Qualifications :

Perks :

Tell employers what skills you have

Front Office

Mentoring

Customer Service Oriented

Restaurants

Housekeeping

Interpersonal Skills

Inventory

VIP

Spa

Attentive

Pressure

Wine

Cashiering

Communication Skills

Booking reservations

Customer Service

Decision Making

Back Office

Turnover

Hospitality