Store Manager

Human Resources Assistance

• Recruit & select staff that meet set expectations and are suited to work in a customer-oriented environment.
• Create good working environment and develop subordinates by identifying areas that needs training and action to support it.
• Orientate and train employees and ensure everyone has a complete understanding of the company’s policies by using the operations training manual.
• Manage an efficient team of service staff by taking an active interest in their welfare and development.
• Coach, train and supervise staff to operate stations.
• Develop and motivate team members through capability development.

Operational Assistance

• Ensure daily opening and closing duties in the outlet are properly executed.
• Manage, direct and co-ordinate all operation-related activities in a proficient and pleasant method.
• Perform inventory checks and product ordering.
• Maintain high level of customer service as per QSC standards.
• Ensure overall store image is maintained and the brand is always well represented.
• Plan roster for operations staff.
• Monitor opening and closing duties of the outlet.
• Communicate daily and act as liaison between operations staff and management.
• Ensure that POS system is always operational and accurate.
• Provide co-ordination and services for both kitchen and service.
• Report on time, in proper uniform and grooming.
• Maintain workplace safety and health policies and procedures.
• Provide suggestions or develop new SOP to improve operation and employee duties for the betterment of the customers.
• Execute any other duties as requested by immediate superiors.

Financial Assistance

• Achieve Business KPIs set by management.
• Achieve monthly sales target and report daily sales and cost of labour of the outlet to the office though the roster.
• Ensure that the outlet budget is strictly adhered to and that all costs are controlled including shop expense, cost of goods & cost of labour.
• Reduce food, beverage and stocks wastage in the outlet.
• Managing of daily sales transactions and cash float.
• Monitor handling of dining vouchers, discount, cash, petty cash and tips in the outlet. Adhere to company’s cash handling policy and guidelines.
• Manage overall manpower planning, including planning daily duty roster to ensure optimum use of manpower in the outlet.
• Verify & process daily and monthly roster for accurate payroll execution.

Administration Assistance

• Ensure that all the supplies and stocks in the outlet are sufficient for the day to day operations.
• Maintain an attractive and an orderly appearance in the outlet.
• Prepare the daily sales report.
• Monitor proper ordering, receiving, storage procedures are being followed.

Promotion Assistance

• Motivate, guide and train the staff in upselling the food and beverage items.
• Attend to guest requests and attend to guest complaints as required. Resolving this at store level though service recovery.
• Ensure that all staff are properly informed daily via ‘roll call’.

Benefits

• Staff Discount
• Medical Benefits
• Meal Benefits
• Career Progression
• Flexi Health Benefits
• Performance Incentive Bonus