IT Support Executive

Roles & Responsibilities

Key Responsibilities :

• Plan, initiate, and manage IT projects (e.g., SharePoint, eGIRO) ensuring they meet timelines, budget constraints, and project specifications.
• Liaise with project vendors to coordinate and oversee project delivery.
• Lead the development of new software applications (e.g., Banking software) and systems, including requirement gathering, design, coding, testing, and deployment.
• Ensure quality and functionality of the software and systems meet the organizational
• standards.
• Analyze the work plan for the department, identifying key areas for improvement and optimization.
• Write detailed reports on project progress, department performance, and other relevant metrics.
• Identify the types of reports to be submitted from the department and ensure timely and accurate submission.
• Liaise with internal stakeholders to determine their technology needs and ensure IT
• projects align with the overall business strategy.
• Research and implement new technologies that can improve the efficiency and effectiveness of business operations.
• Proactively seek out opportunities for technological improvements and present recommendations to senior management.
• Ensure all IT practices comply with regulatory standards and company policies.
• Maintain thorough documentation of all projects and change management processes to ensure transparency and compliance.

Qualifications

Tell employers what skills you have

Troubleshooting

Microsoft Office

Microsoft Excel

Change Management

Transparency

Information Technology

Business Strategy

SharePoint

Compliance

Project Management

Writing

Banking

Customer Service

Project Delivery

Financial Services