Customer Service Manager

Responsibilities :

To maintain a professional, positive and empathetic

attitude at all times

Provide professional and

excellent customer support, encouraging customers to come

back

To satisfactorily respond to customers'

demands and queries with excellence.

To gather

and retain customer information

Communicate

and coordinate with the team and management to ensure smooth

operations

Provides feedback on the efficiency

of the operations and customer service

process

Qualifications

& Requirements

Diploma or Bachelor's Degree in relevant

fields

Professional looking and well-groomed

to the standards set

Proficient in customer

service and communication skills

Ability to

stay calm in any given situation

Possess

digital literacy

1-2 years of relevant

customer service experience will be a plus

Prior experience in the beauty line

preferred