Guest Services Agent

Are you ready to make the SMART

career choice? Holiday Inn Express is the smart choice for savvy

business and leisure travelers, offering a relaxed, affordable and

hassle-free stay every time. Located at the heart of key business

and leisure districts, every Holiday Inn Express is just steps away

from dining and entertainment options. As a Team Member at Holiday

Inn Express, you will experience a variety of roles in your daily

job and will be empowered to make a difference. You will be part of

a multi-skilled, multi-talented, collaborative and action-oriented

team to deliver the SMART experience,

providing everything our guests need and nothing they

don't.

Join us as a Guest Services

Agent in Holiday Inn Express Singapore

Katong. You'll have ambition, talent and obviously,

some key skills. We're looking for someone who

can :

Guest Services Agents (GSA)s are the key

point of contact for our guests. They are reliable, highly

motivated and multi-skilled employees who efficiently make

reservations, answer calls / inquiries, provide reception services

and food & beverage services throughout the

hotel.

They work in close coordination with all

employees and outsourced staff in the hotel and are dependable in

meeting the needs of our guests throughout their

stay.

Financial

Returns : To assist the

Guest Services Leader (GSL) in the hotel's revenue growth by

leveraging on the company's systems, procedures and business

processes.

Handling Guest check out and

billing in an efficient, friendly and hassle free

manner.

People :

Promote the Holiday Inn Express 'one team approach' and

reliable service through daily communication and coordination with

all team members.

Participate in programs that

drive improvements in team member engagement and are aligned with

the 'Holiday Inn Stay Real Be You' brand service

behaviors.

Ensure own productivity and that of

the team on a day-to-day basis by planning and assigning work and

establishing performance and development goals as set by the

GSL.

Contribute by participation in compliance

with federal, state and local laws and safety

regulations.

Guest

Experience : Welcoming

guest to the buffet during breakfast time

Clear plates and set up the table during breakfast

time

Interact with guest and assist guest to

solve their issues if any

Ensure cutleries and

plates are sufficient during breakfast

Respond

to guest complaints and ensure corrective action to resolve their

issues / concerns.

Check Guests In -

Efficiently Greet, register and confirm guest particulars and

payment details upon check in. Issue keys.

Check Guests Out - Print and confirm details of payment

and bill for guests upon check out

Answer any

guests' enquires practically and simply in adherence to brand

standards.

Handle guests' complaints

appropriately adhering to brand standards or direct them to

GSL's.

Handle cashiering, payment and foreign

currency exchange accurately.

Reliably handle

all special needs and requests of guests and repeat

visitors.

Demonstrate Brand Hearted behaviours

by maintaining compliance with all brand standards, behaviors,

hallmarks and license agreement mandates.

Retrieve and print Arrival / Departure Report, Backup

Report and Trace Report from Opera PMS for daily room

allocation.

Accurately Enter / Update

Reservations.

Handle Telephone Enquires

efficiently and effectively.

Perform in a

self-sufficient way in line with business requirements.

Great Room - Process Guest Food and Beverage Order, Clear

Tables (The Great Room).

Refresh Food and

Beverage in The Great Room.

Meeting Room - Set

up Meeting Room, Make Tea and Coffee, Clean Meeting

Room.

Clean and Organize Guest Areas and Pick

up debris throughout Public Areas.

Updating

constantly on local knowledge to improve the guest

experience.

Responsible for IHG One Rewards

Enrolment & Recognition.

Finance / Admin

(Petty Cash Processing, Purchasing,

Billing).

Responsible

Business : Demonstrate

Awareness of Occupational Health and Safety Responsibilities

(OH&S) policies and procedures and ensure all procedures are

conducted safely and within OH&S guidelines.

Be aware of duty of care and adhere to occupational,

health and safety legislation, policies and procedures.

Be familiar with property safety, first aid and fire and

emergency procedures and operate equipment safely and

sensibly.

Initiate action to correct a

hazardous situation and notify supervisors of potential

dangers.

Support the hotel's corporate

responsibility initiatives in the areas of community involvement,

environment management, workplace health & safety and food

safety, drive action plans as required to achieve hotel corporate

responsibility objectives.

Perform Energy

Conservation

Checklists.

Accountability : Guest

Services Agents will efficiently and effectively create a friendly

and efficient guest experience throughout the hotel consistently.

They will support the 'one team' approach to deliver the Holiday

Inn Express brand standards.

Qualifications & Requirements

Minimum GCE 'N' or 'O' Level qualification.

Positive attitude, pleasant personality, good communication skills,

hotel operations and / or service experience preferred. Must be

proficient in written and spoken English and basic computer

literacy.

In return for your hard work, you can

look forward to a highly competitive salary and benefits package,

including

• Duty Meals
• Birthday Off

Medical

Benefits

25-50% F&B

Discount at restaurants within IHG Singapore Hotels

Special Employee Rate at all IHG Hotels

worldwide

Room to Grow

Opportunities

What's more, because

your career will be as unique as you are, we'll give you all the

tailored support you need to make a great start, be involved and

grow.

And because the Holiday Inn Express brand

belongs to the IHG family of brands, you'll also benefit from all

of the opportunities that come from being part of a successful,

global hospitality company with over 6000 hotels in over 100

countries around the world.