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Retail Operations Director (Singapore)
Retail Operations Director (Singapore)cdf Hong Kong Downtown Duty Free Shop Limited • Singapore, Singapore, Singapore
Retail Operations Director (Singapore)

Retail Operations Director (Singapore)

cdf Hong Kong Downtown Duty Free Shop Limited • Singapore, Singapore, Singapore
5 days ago
Job description

Retail Operations Director (Singapore)

We’re looking for a skilled Retail Operations Director to lead our luxury retail efforts in Singapore. This key role calls for a strategic thinker who’s passionate about creating outstanding customer experiences and driving business growth. Join us to shape the future of high‑end retail by managing key performance metrics, working closely with cross‑functional teams, and inspiring our talented staff to excel.

About the role

  • KPI Analysis : Monitor key performance indicators like sales, foot traffic, and conversion rates to spot trends and drive growth in the luxury market.
  • Strategic Action Plans : Create and execute data‑driven strategies to fix underperformance, boost sales, and maximize profits.
  • Cross‑Functional Collaboration : Partner closely with Marketing, Supply Chain, and Store Operations teams to align on business goals.
  • Operational Leadership : Manage daily store operations, ensuring smooth execution of high‑end retail standards.
  • Team Development : Coach and mentor store staff to improve performance and deliver premium customer experiences.
  • Business Reviews : Regularly evaluate KPI progress, profitability, and operational efficiency.
  • Performance Reporting : Provide ongoing reports to headquarters on operations, key metrics, and partner needs.

Qualifications

  • Experience : At least 8 years in retail management or operations, ideally in luxury goods, high‑end jewelry, or travel retail.
  • Retail Expertise : Strong knowledge of retail KPIs, profit and loss management, and luxury customer service standards.
  • Leadership Skills : Demonstrated ability to inspire and lead diverse teams to deliver exceptional retail experiences.
  • Communication : Excellent verbal and written English skills; additional languages (Mandarin or Cantonese) are a plus.
  • Technical Skills : Proficient in Microsoft Office (Excel, PowerPoint, Word) and familiar with retail management systems.
  • Seniority Level

  • Director
  • Employment Type

  • Full‑time
  • Job Function

  • General Business and Management
  • Industries

  • Retail and Retail Luxury Goods and Jewelry
  • #J-18808-Ljbffr

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