SVP, Head of Vendor Service Delivery & Efficiency, Technology Group

SVP, Head of Vendor Service Delivery & Efficiency, Technology Group

Location : Singapore, SG

Job Function : Technology Group

Job Type : Permanent

GIC is one of the world’s largest sovereign wealth funds. With over 2,000 employees across 11 locations around the world, we invest in more than 40 countries globally across asset classes and businesses. Working at GIC gives you exposure to an extraordinary network of the world’s industry leaders. As a leading global long-term investor, we Work at the Point of Impact for Singapore’s financial future, and the communities we invest in worldwide.

Technology Group

We experiment, design, and lead a 24×7 global business where we support core capabilities in asset management, trading, investment operations, and risk management. We deliver secure, reliable, and integrated solutions, and provide insights on new, and emerging technologies.

Infrastructure Team

We enhance GIC’s digital solutions by establishing a strong technology foundation, emphasising innovation, quality design, and security. By promoting transparency and data-driven approaches, we empower teams and drive automation to enhance efficiency and reliability.

What will you do as the Head of Vendor Service Delivery? We are seeking a seasoned and strategic leader to take on the role of Vendor Service Delivery and Efficiency Manager at the ED / SVP level. This role sits at the heart of our Infrastructure and Cyber Resiliency (ICR) transformation, responsible for driving best-in-class vendor performance and cost efficiency across a global technology and infrastructure landscape. The ideal candidate is expected to build, run, and continuously improve a high-performing vendor governance and efficiency engine across the Technology Group.

• Act as the global relationship and performance owner for strategic vendors across infrastructure and cyber operations, expanding into TG.
• Define, track, and enforce KPIs across SLA compliance, delivery timelines, service quality, risk and compliance posture.
• Drive a culture of accountability through structured performance scorecards, linked to commercial levers.
• Partner with global IT / infrastructure product owners to align vendor scope and deliverables with technical and operational goals.
• Track vendor escalations and lead root cause analysis and service remediation efforts.

Lead Quarterly and Monthly Vendor Reviews :

Drive Vendor Efficiency and Consolidation :

Establish and Lead a Vendor Governance Team :

People & Organizational Leadership :

What qualifications or skills should you possess in this role?

Work at the Point of Impact

We need to be forward-looking to attract the right people to help us become the Leading Global Long-term Investor. Join our ambitious, agile, and diverse teams - be empowered to push boundaries and pursue innovative ideas, share your views, and be heard. Be anchored on our PRIME Values : Prudence, Respect, Integrity, Merit and Excellence, which guides us in how we make our day-to-day decisions. We strive to inspire. To make an impact.

GIC is a Great Place to Work

At GIC, our offices are vibrant hubs for ideation, professional growth, and interpersonal connection. At the same time, we believe that flexibility allows us to do our best work and be our best selves. Thus, our teams come into the office four days per week to harness the benefits of in-person collaboration, but have the flexibility to choose which days they work from home and adjust this arrangement as situational needs arise. This role will be in our Tampines Office.

GIC is an equal opportunity employer

As an employer, we passionately believe every individual brings with them unique diversity of thought and perspectives to meaningfully enrich perspectives of GIC teams to drive competitive performance. An inclusive environment yields exceptional contribution.

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