Technical Manager

Roles & Responsibilities

Job Responsibilities :

• Lead, mentor, and manage a team of presales engineers, post-sales support engineers, and maintenance engineers.
• Performing resource planning for the Technical Team to support the business on existing product portfolio and newly onboarded product brands.
• Overseeing the Technical Team development and evaluating team performance metrics
• Set clear goals, monitor performance, and provide regular coaching to team members.
• Foster a culture of collaboration, innovation, and continuous improvement.
• Develop and implement strategies to improve the efficiency and effectiveness of presales, post-sales, and maintenance support services.
• Identify and implement tools, technologies, and processes to enhance team productivity and customer satisfaction.
• Stay updated on industry trends, emerging threats, and advancements in cybersecurity technologies and network performance solutions.
• Ensure the successful implementation and deployment of cybersecurity and network performance and monitoring solutions for customers.
• Act as the primary escalation point for complex customer issues and ensure timely resolution.
• Build and maintain strong relationships with key customers to drive satisfaction and retention.
• Any other adhoc duties as assigned.

Job Requirement :

Interested applicants, please Email , and look for

Jensen Fang Lifa

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number : R

We regret that only shortlisted candidates will be contacted.

Tell employers what skills you have

Information Security

Leadership

Security Operations

Assessing

Service Management

Cyber Security

CCNP

ISO

Presales

Assurance

Risk Management

ISO 27001

Security Management

Security Strategy

Networking

Cyber Incident Management

Customer Satisfaction

ITIL

DNS

CISSP