IT Application Support Lead (L3 | ITIL | Banking)

GMP TECHNOLOGIES (S) PTE LTDD01 Cecil, Marina, People’s Park, Raffles Place, SG

1 day ago

Job description

Roles & Responsibilities

Responsibilities :

Acts as the single point of ownership for L3 support issues, ensuring proper logging, tracking of vendor tickets, and coverage during holidays, weekends, and critical business periods
Manages offshore support rosters and shift assignments, engages with vendors for escalations and product issues, and coordinates with onshore development teams for bug fixes, configuration, or data-related issues
Leads root cause analysis sessions, ensures closure of preventive actions, and provides timely updates during high-severity incidents
Coordinates with system owners on technical impacts and recovery timelines, while managing scheduling and communication for production deployments across multiple teams
Conducts code reviews for hotfixes and technical changes, and validates change artifacts including impact analysis, release procedures, and test evidence
Prepares change requests, risk assessments, rollback plans, and represents changes in Change Advisory Board meetings.

Requirements :

Bachelors degree in computer science or information technology, or a related field

Possesses over 8 years of application support experience, including senior L3 support or leadership roles within banking or financial institutions, with strong knowledge of incident management, problem resolution, and production support processes

Certified in PMP, PRINCE2, or ITIL, with preferred experience in managing or coordinating offshore teams

Demonstrates hands-on expertise in Java development and SQL, with additional experience in deploying and maintaining Java cloud-native applications considered a plus

Proactive and well-versed in incident management, problem resolution, and production support best practices

Hands-on experience with container platforms like Kubernetes and OpenShift, an understanding of core enterprise infrastructure components.

To apply, please visit www.gmprecruit.com and search for Job Reference : RY696536

To learn more about this opportunity, please contact Yingying at yingying.lai@gmprecruit.com

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence : 11C3793 | EA Personnel : Lai Yingying | Registration No : R1110239

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltds PDPA and e2is PDPA .

Tell employers what skills you have

Kubernetes

OpenShift

PRINCE2

Root Cause Analysis

SQL

Application Support

PMP

Banking

Cloud

ITIL

Java

Incident Management

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Application Support • D01 Cecil, Marina, People’s Park, Raffles Place, SG