Manager / Senior Manager, Client Success
MCI GROUP ASIA PACIFIC PTE. LTD.D12 Balestier, Serangoon, Toa Payoh, SG2 hours ago
Job descriptionIdentify respective global accounts trends and developments Develop growth within existing accounts in cooperation with Project Managers Increase local country business opportunities; expose opportunities for MCI to offer business solutions and innovation to the client Identify potential opportunities for meetings and events within Singapore and Asia Pacific region and work with colleagues from MCI offices in this region and around the world to pursue and develop these opportunities. Create value by addressing client objectives and unmet needs in creative ways Plan and deliver effective, impactful and ‘persuasive’ presentations suited to the characteristics and needs of the audience. Up-sell MCI services and solutions specifically but not limited to the Corporate Division, pro-actively during project lifecycle Prepare thoroughly for negotiations and handle objections and disagreements, taking a consultative approach to resolve situations Able to quantify value and ncrease MCI’s revenue and market share Work on and oversee proposal and budget creation for pitches and RFPs from clients and in the process required to have an understanding of event / project budget and operations for different types of events. Manage multi (functional / geographical / virtual) teams and enact (endorse) process Take an entrepreneurial approach and apply excellent financial planning skills to allocate resources based on strategies and related objectives Delegate & team empowerment responsibility within the team Monitor health of all relationships between MCI and clients De-escalate disagreements and orchestrate resolutions Achieve competitive advantage and create future growth through carefully planned and executed account action plans Take ownership to increase long-term client value and meet MCI’s organic growth objectives Know when to move forward / ease back on an opportunity to maintain the strength of the relationship Resolve shot-term challenges without being absorbed by day-to-day pressures Translate client strategies and unmet needs into meaningful action plans, aligned with MCI objectives and business goals. Usage extensive industry and market knowledge to serve the client as trusted advisor Articulate knowledge of MCI products and solutions to demonstrate their added value in accordance to the client’s specific situation Uphold MCI’s Code of Business Ethics and Sustainability Policy Well-rounded individuals with business, marketing degrees prove to be suitable educational backgrounds for this role. 5 - 8 years of experience in meetings and events and / or hotel and hospitality industry Superb verbal, written communication and presentation skills are essential Able to conduct research, drawing information from a variety of sources and channels Able to analyse research findings and develop concept plans & possess Digital Mindset. Great client mindset and proactive disposition Proficient in Microsoft Office application Annual Leave & Birthday Leave Employer paid business Travel Insurance, Medical Unlimited Whitecoat, Dental or Vision allowance Employer-paid Group Hospital & Surgical, Outpatient Clinical, Outpatient Specialist & Personal Accident Comprehensive internal L&D portal and opportunities for external courses
Roles & Responsibilities
THE OBJECTIVE
The Manager / Senior Manager Client Success also called a major account manager, key account manager, national / global account manager is the guardian of the strategic client relationship, orchestrating the deployment of corporate-wide resources to provide comprehensive products, services, and solutions to the strategic account.
You will be expected to manage MCI’s Global Account(s) base in Singapore or in the Asia Pacific region to continue with the momentum in winning more business through strategic communication and relationship management. You will work towards contributing to the achievement of the financial goals and growth of the account allocated.
To ensure smooth communication flow and knowledge sharing with Global Account Director and with the operations team based in Singapore.
THE WORK
- Client Relationship Management (40%)
- Implement Annual Client Needs Assessment + Account Action Plan + Personal Action Plan
- Manages relationship with local and country contacts
- Possess a thorough understanding of client’s current and future needs
- Take a client perspective, be the voice of the client within MCI
- Recognize and meet client’s needs : be the voice of the client within MCI, responsible for the overall client experience and orchestrates deployment of MCI resources to provide comprehensive products, services, and solutions to the client
- Possess client-centric attitude, good networking skills, empathy and cultural sensitivity
Strategic Sales & Value Creation (20%)
Leadership and Performance Management (20%)
Strategic Planning & Execution (10%)
Leveraging Organizational Priorities (10%)
THE HIVE
Reporting to the Director, Client Success both verbal and written daily routine and status updates. Develop rapport with team and within Meeting & Events, and also across all product practices.
THE GOOD TO HAVE
BENEFIT SUMMARY
MCI Group Asia Pacific Singapore offers benefit as below :
Potential candidates must be authorized to work in the Singapore for any employer without sponsorship. www.wearemci.com.
Tell employers what skills you have
client budgeting
Account Management
Proposal Management
Strategic Planning
Financial Planning
Interpersonal Skills
Relationship Management
Hospitality Industry
Events
B2B Sales
Value Creation
Networking
Presentation Skills
Costing
Articulate
Customer Service
Key Account Management
Business Development
Create a job alert for this search
Client Manager • D12 Balestier, Serangoon, Toa Payoh, SG
Related jobs
SME digital finance platform in Southeast Asia.We are licensed and operating in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fu...Show moreLast updated: 30+ days ago
We’re Dayshape—an award-winning software scale-up with big ambitions and the momentum to match.Trusted by Big Four and many other top professional services firms globally, our AI-powered resource m...Show moreLast updated: 30+ days ago
%20LIMITED)
Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.
We give Entrepreneurs time back to focus on what they love doing - growi...Show moreLast updated: 8 days ago
Assistant Manager, Client Experience
Funding Societies | Modalku GroupSingapore, Singapore, SGQuick Apply
- Promoted
- New!
Customer Success Manager(Mandarin Speaking))
DayOne Data CentersJohor Bahru, Johor, Malaysia Customer Success Manager(Mandarin Speaking)) page is loaded## Customer Success Manager(Mandarin Speaking))locations : Malaysiatime type : Full timeposted on : Posted 2 Days Agojob requisition id...Show moreLast updated: 22 hours ago
- Promoted
Senior Client Partner
NTT SINGAPORE PTE. LTD.Singapore, SG.01, Singapore As a Senior Client Manager at NTT DATA, you will be instrumental in managing and growing relationships with our clients.Your main focus will be to drive land, expansion, and renewals across all our...Show moreLast updated: 4 days ago
- Promoted
Customer Success Sr Manager / Director (Payments & Merchant Services)
DCS CARD CENTRE PTE. LTD.D07 Golden Mile, Middle Road, SG At the core of this offering is D-Vault, an exclusive account with innovative digital features.D-Vault allows you to consolidate your assets into a single balance, which can be used to pay off outs...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Manager
SALESFORCE.COM SINGAPORE PTE. LTD.D01 Cecil, Marina, People’s Park, Raffles Place, SG For our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled experts, they purchase our Signature Success ...Show moreLast updated: 2 days ago
Senior Customer Success Manager
KplerSingapore, Other, Singapore, 048424 Senior Customer Success Manager.At Kpler, we are dedicated to helping our clients navigate complex markets with ease.By simplifying global trade information and providing valuable insights, we empo...Show moreLast updated: 30+ days ago
- Promoted
Client Success Manager
WORLDPAY PTE LTDD01 Cecil, Marina, People’s Park, Raffles Place, SG Are you ready to write your next chapter?.Make your mark at one of the biggest names in payments.We’re looking for a Cient Success Manager to join our ever-evolving Customer Experience team and hel...Show moreLast updated: 5 days ago
- Promoted
Customer Success Senior Manager
SALESFORCE.COM SINGAPORE PTE. LTD.D01 Cecil, Marina, People’s Park, Raffles Place, SG As a Customer Success Senior Manager, you will serve as a trusted advisor to organizations who have invested in a Signature Success Plan for Tableau.
Your role is to help customers achieve their str...Show moreLast updated: 6 days ago
- Promoted
Client Success Manager
BLACK BOX NETWORK SERVICES SINGAPORE PTE LTDD22 Jurong, Jurong Island, Tuas, SG The Customer Success Manager (CSM) is responsible for building and maintaining strong, long-term relationships with key customers to ensure high levels of satisfaction, retention, and growth.This r...Show moreLast updated: 8 days ago
- Promoted
Client Success Manager
SPORTRADAR SINGAPORE PTE. LTD.D07 Golden Mile, Middle Road, SG We are seeking a dynamic Client Success Manager to serve as a vital bridge between our internal teams and clients.This role requires a proactive individual who can advocate for both the company and...Show moreLast updated: 30+ days ago
Enterprise Customer Success Manager (Singapore)
DayshapeSGRemote
Quick Apply
- Promoted
Manager - Client Success
SEARCE PTE. LTD.D01 Cecil, Marina, People’s Park, Raffles Place, SG Foster positive and long term relationships with our customers as their primary point of.Retain, manage, develop and grow existing client portfolio.
Sustain business growth and profitability by maxi...Show moreLast updated: 12 days ago
- Promoted
Customer Success Manager
INC HR SOLUTIONS PTE. LTD.D01 Cecil, Marina, People’s Park, Raffles Place, SG We built the product that runs the fast apps our world runs on.If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.At Redis, you’ll work ...Show moreLast updated: 30+ days ago
- Promoted
Client Solutions Manager
CURIOUSCORE PTE. LTD.D07 Golden Mile, Middle Road, SG Mid-level Individual Contributor.Sales and Enterprise Account Management.Traits and Experience Required : .Good organisational and problem-solving skills.
Familiarity with automation, such as RPA and ...Show moreLast updated: 12 days ago
- Promoted
Manager, Customer Resolution
PRUDENTIAL ASSURANCE COMPANY SINGAPORE (PTE) LIMITEDD01 Cecil, Marina, People’s Park, Raffles Place, SG In this role, you will manage escalated feedback and complaints received from our policyholders, agency force members, regulator, industry bodies, government and social media.As part of this dynami...Show moreLast updated: 10 days ago
- Promoted
Success Programs CSA Manager
MicrosoftWorkFromHome, Singapore, Singapore With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentia...Show moreLast updated: 18 days ago
- Promoted
Client Onboarding Manager
RANDSTAD PTE. LIMITEDD01 Cecil, Marina, People’s Park, Raffles Place, SG Join a premier High-Net-Worth (HNW) Life Insurance Brokerage with a global footprint.Our client caters exclusively to ultra-affluent individuals and complex family structures, providing sophisticat...Show moreLast updated: 1 day ago
Customer Success Manager - Upsell
SleekSGRemote
Quick Apply