Captain (Fine Dining)

Roles & Responsibilities

Floor Captain

Nestled in the heart of Singapore, Willow is an Asian fine-dining restaurant renowned for its innovative interpretation of traditional Asian flavours. With a focus on seasonality, craftsmanship, and contemporary hospitality, we strive to deliver a refined yet soulful dining experience. We are seeking a poised and service-driven Floor Captain to support the Restaurant & General Manager in leading the front-of-house team, elevating guest experiences, and upholding the highest standards of fine-dining service.

Key Responsibilities

• Support the Restaurant Manager in overseeing daily front-of-house operations

• Lead service on the floor to ensure smooth service flow and refined guest experience

• Deliver warm, personalised, fine-dining service to all guests

• Maintain strong knowledge of menu, ingredients, techniques, and beverage pairings

• Uphold service standards, grooming, etiquette, and brand guidelines

• Train, coach, and mentor junior service team members

• Coordinate closely with kitchen team for accurate order flow and timing of courses

• Handle guest feedback and service recovery professionally

• Support reservations, table assignments, and floor coordination

• Assist in inventory management of service ware, linens, and beverages

• Stay updated on fine-dining service trends and hospitality best practices

Qualifications:

• Minimum 1 years’ experience in fine-dining or upscale restaurant service

• Prior experience as Waiter, Captain, or FOH Supervisor preferred

• Strong knowledge of fine-dining service standards and etiquette

• Excellent communication and guest engagement skills

• Confident floor leadership and team coordination abilities

• Strong attention to detail, timing, and service flow

• Ability to perform under pressure in a high-standard service environment

• Passion for hospitality and delivering refined guest experiences

• Basic knowledge of wine, sake, or premium beverages is an advantage

• Relevant hospitality certifications are a plus

Perks:

• Birthday Leave

• Competitive Staff Discounts across outlets

• Health and Medical Insurance coverage

• Fixed days OFF

• Meal Allowance or a Meal

Tell employers what skills you have

Always Punctual
Ingredients
Restaurants
FOH
Service Recovery
Sanitation
Approachable
Attentive
Restaurant Management
Team Coordination
Wine
Customer Service
Hospitality