Assistant Customer Service (Retail)

Roles & Responsibilities

Location : Orchard

Industry : Retail

Time : 9 : 30am -6 : 30pm & 12 : 50-9 : 50pm

Benefits : Basic Salary + AWS + Variable bonuses

Basically, your duties as Customer Service Executive are as follows :

a. Organize the customer service operation with customers’ satisfaction being priority; to maintain satisfactory relationship with customers and staff

b. Maintain Customer Service standards and procedures.

c. Provide customer services’ support to the department store, such as Goods and Service Tax Refund, Smart-Card applications, Public Announcement, Lost and Found cases / reports, etc.

d. Ensure that the customers’ problems are attended to promptly and efficiently.

e. Attend to customers’ enquiries and follow-through with the necessary actions; handle customers’ feedback / complaints effectively and efficiently.

f. Compile customer feedback and suggestions so as to improve and develop Service Standards.

g. Any other job-related duties assigned by the Company or your superior.

h. Experienced ex-cabin crews or those from hotel industry are welcome to apply

Tell employers what skills you have

Microsoft Office

Microsoft Excel

retail sector

Outsourcing

Interpersonal Skills

Tax

Retail Sales

Data Entry

Freight

Cashiering

Communication Skills

Customer Satisfaction

Team Player

Microsoft Word

Customer Service

Shipping

Customer Service Experience