Roles & Responsibilities
- The Mainframe Production Support Analyst will handle all support requests, incidents, issues and tickets to ensure flawless and quality delivery of service to end-users.
- Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and infrastructure teams to resolve incidents and / or mitigate outages.
- Perform in-depth analysis of production problems, identifies root causes and recommends solutions to resolve application malfunctions and prevent recurrence.
- Ensure all incidents, incidents and changes are progressed efficiently and effectively to meet application service levels.
- Help in identifying, coordinating, and implementing initiatives / projects that promotes efficiency and optimization of daily processes.
- Proactively identify opportunities to improve system efficiency and / or availability.Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward
Job Requirements :
At least 8 years of Mainframe experience.At least 5 years of solid CARDLINK (Credit and Debit Card System) hands-on experience.Cards and payments domain Knowledge.Expert knowledge and experience in COBOL, JCL, VSAM, CICS, MQ Series, Ezytrieve.Expert knowledge and use of Mainframe tools such as; Endevor, File-Aid, Control-M.Prior application or production support experience is a plus.Tell employers what skills you have
COBOL
Algorithmic Trading
Physics
Mainframe
Investment Banking
Scripting
Unix
JCL
Economics
SQL
Application Support
SaaS
VSAM
CICS
Linux