Flight Concierge Executive

Roles & Responsibilities

Responsibilities :

• Customer meet-and-greet, flight concierge related hospitality support and coordinating customer requests and exceed customer’s service expectations
• Perform day-to-day flight operation duties and Duty Officer for specific flights
• Receive, track and coordinate requests for ground handling, flight support including membership flight.
• Administrative support for pre-flight paperwork, preparing required airport / flight documents for flight crew
• Monitor progress of flights and assists pilots as required
• Coordination of logistics for private aircraft flight operations
• Handle and resolve customer complaints and concerns in a calm and respectful manner
• Regularly update customers via email or text messages regarding status of flights and new updates from WOA
• Participate in the Company Safety & Quality Management System, in accordance to the safety and quality policy framework and be pro-actively involved in promoting a positive safety culture environment
• A key team member in the company’s safety action group, assist with audits and inspection.
• Identify and report potential hazards and challenges as well as occurrences as required by the Company’s reporting system
• Adhere to safety guidelines and maintain safe working conditions for yourself and others
• Communicate with managers to manage daily schedules
• Comply with all airport authority and security requirements
• Assist in various other administrative or operational duties as directed from Flight Ops Manager

Requirements :

Tell employers what skills you have

Customer Service Skills

Microsoft Excel

Written English

Quality Management

Interpersonal Skills

Flight Planning

Bahasa Indonesia

Sales Operations

Audits

Aircraft

Communication Skills

Administrative Support

Flight Dispatch

Hospitality