Guest Services Executive - MERCURE SINGAPORE BUGIS

Roles & Responsibilities

Duties

• Assists guests with check-in and check out, attends to guests’ enquiries, feedback and complaints, ensures guests satisfaction by providing high-quality services, and supervises and assists juniors in work operations.
• Ensures that guests' stay at the hotel is memorable
• Assists Duty Managers in resolving issues while they’re not available.
• Manages and motivates front-office teams to provide high-quality services to guests.
• Contributes to guest satisfaction by providing a high standard of service in line with norms and procedures.
• Helps the department meet its targets.
• Increases revenue through his / her sales efforts and by managing rooms’ revenue effectively (Revenue Management).

Requirements

Tell employers what skills you have

Front Office

Revenue Management

Account Management

Microsoft PowerPoint

Microsoft Office

Advertising

Restaurants

Quality Assurance

Housekeeping

Hospitality Management

Financial Markets

Opera

Customer Service

Directing

Hospitality