Customer Relations Officer

Roles & Responsibilities

• Maintain good relationship with residents and handle feedback tactfully
• Attend to phone calls and emails to answer resident's enquiries
• Make appointment for resident to attend inspection with BSC (Building Service Center) team.
• Prepare weekly, monthly reports, IDMS report to ensure day-to-day operations running efficiently and effectively.
• Update defects cases for HDB's review and create new cases for new units and manage defects feedbacks from residents.
• Communicate with residents through written notice regarding any construction activities.
• Generate work schedule for Subcontractors to rectify defects as soon as possible
• Arrange unit improvement works for residents.

Requirements

Tell employers what skills you have

Product Knowledge

Customer Retention

Microsoft Office

Construction

Outsourcing

Interpersonal Skills

IDMS

Sales Effectiveness

Customer Care

Administrative Support

Team Player

Civil Engineering

Customer Service

Customer Relations

Customer Service Experience