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Customer Service Coordinator - WINE BOND PTE. LTD.

Customer Service Coordinator - WINE BOND PTE. LTD.

WINE BOND PTE. LTD.D22 Jurong, Jurong Island, Tuas, SG
6 days ago
Job description

Roles & Responsibilities

Location : West

Customer Service

  • Handle customers’ enquiries, shipments and orders promptly.
  • Responsible for the entire order fulfillment process and liaise with other functional departments to achieve on time delivery.
  • Provide excellent customer service via all relevant communication channels.
  • Handle customers’ enquiries, feedbacks, daily orders.
  • Resolve customers’ concerns and answer customers’ questions to your best ability.
  • Accurately update documentations into backend inventory system.
  • Maintain strong working relationship with both internal and external stakeholders.
  • Ensure compliance with Singapore Custom’s Standard Operating Procedures and company’s procedures.
  • Assist with day to day tasks.

General

  • Any other duties which may be assigned by manager.

    • Requirements

  • Singaporeans or PR only .
  • Ability to partner with multi-departments.
  • A good team player with good interpersonal and communication skills
  • Problem-solving skills and meticulous attention to detail.
  • Efficiency and quality in handling customers queries
  • Resourceful and maintains a positive attitude and focus on customer satisfaction in a fast-paced environment.
  • Knowledgeable in MS Office : MS Excel (ie. Pivot table, formulas) and MS Word.
  • Prior working experience preferably in prior customer service, logistics

    • Working Time

  • Mon-Fri (8.30 am to 5.30pm)

    • Benefits

  • AWS + Performance Bonus

    • Summary of role requirements :

  • Looking for candidates available to work on weekdays
  • 2-3 years of relevant work experience required for this role

    • Tell employers what skills you have

    Microsoft Office

    Microsoft Excel

    Inventory

    Invoicing

    MS Office

    MS Word

    Compliance

    Attention to Detail

    Communication Skills

    Excel

    Customer Satisfaction

    Team Player

    Microsoft Word

    Customer Service

    Shipping

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    Customer Service Coordinator • D22 Jurong, Jurong Island, Tuas, SG