Airport Concierge Officer | Changi | 4 Days Shift Work

Roles & Responsibilities

Contract : 1 Year

Location : Changi Aiport

Workdays : 4 Days (Monday to Sunday)

Shift Timing : 7am to 7pm OR 7pm to 7am (2 weeks rotation between day & night shifts)

• Provide customer-oriented service in responding to enquiries and processing bookings for passengers at GTC counters in T1, T2 and T3;
• Inform passengers with accurate information of the taxi rates as stipulated in Annex A, suitable vehicle types upon enquiry, booking and waiting policies, payment mode and estimated wait time;
• Manage passenger queues effectively, avoiding inconvenience or congestion;
• Facilitate safe and efficient boarding at designated pick-up points;
• Assist passengers to opt for alternative modes of transport based on their needs or during periods of low supply;
• Provide a dedicated one-stop ground transport service platform at GTC counters to advise passengers on the various ground transport modes available at Changi Airport, including the public transport modes of buses, normal taxis, and MRT trains should they require. The Service Provider shall not and shall ensure that none of its manpower attempt to compel any person to board limousines and large taxis;
• Collect levy payment from taxi drivers upon confirmation of booking assignment.

Tell employers what skills you have

Concierge Services

Airport Service Quality Management

Airport Management

Attention to Detail

Transportation

Communication Skills

Team Player

Customer Service

General admin

Hospitality