Soft Services Program Manager

Roles & Responsibilities

Position Summary :

We are seeking an experienced Program Manager to join our APAC Integrated Facilities Management (IFM) team. The role will focus on driving performance excellence in soft services through data-driven analysis, metric development, and regional initiative management across the APAC region.

Performance Analysis & Metrics Management :

• Analyze and report on existing soft services performance metrics across the APAC region
• Identify gaps in current measurement systems and develop new KPIs and metrics where needed
• Create and maintain performance dashboards for regular reporting to regional leadership
• Conduct trend analysis and provide actionable insights for service improvement
• Standardize reporting methodologies across different countries / areas

Program Management :

Stakeholder Management :

Continuous Improvement :

Required Qualifications :

Required Skills :

Desired Qualities :

Travel Requirements :

Tell employers what skills you have

Excellent Communication Skills

Leadership

Talent Development

Data Analysis

Analytical Skills

Ability To Work Independently

Advanced Excel

Administration

Trend Analysis

Program Management

Adaptable

Project Management

Team Player

Stakeholder Management

Facilities Management

Data Visualization