Collections Associate - DCA - Wealth & Personal Banking

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Collections Associate - DCA - Wealth & Personal Banking

HSBCSingapore, Singapore

30+ days ago

Job description

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities : Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Collections Associate - DCA.

Principal Responsibilities

Responsible for dunning on all overlimit, delinquent and revoked RBWM Secured & Unsecured accounts to control / minimize default rate / losses
By doing quality and quantity dunning and recommend appropriate actions
By being effective in securing promises to pay
By handling difficult and complex situations when necessary
By negotiating with customers to work out viable solutions with cost effective measures to achieve performance
To work with lawyers closely and adopt best legal actions with maximum recoveries at minimal costs
To work with Credit Counselling Singapore and adopt best repayment plan for customers
To create a professional and friendly environment
By providing timely, flexible and efficient service to our customers
Written correspondences should be acted upon within the expected turnaround
Maximise productivity and efficiency
Updating memos accurately at a reasonable speed, using RDF in ECAFE / Cyber where relevant
Responsible for monitoring individual / DCA / Law Firms effectiveness and performance including the performance of the trainees assigned to
Ensuring appropriate and prompt action taken to recover the debt
System and daily issues
By reviewing and recommending enhancements including system enhancements to improve current workflow / processes to minimise manual input to increase operationally efficiency

Requirements

2 years related collections experience and is able to manage and review delinquent / revoke / written off RBWM both Secured & Unsecured accounts by recommending an effective Collections actions reflecting a balanced approach towards limiting financial losses such as

Control flow through prior to write-off

Maximize Recoveries

Handle all accounts impacted by MAS Regulatory Change, non-English speaking calls transferred from Offshore Team and Debt Restructuring Requests

Monitor and supervise External Debt Collections Agencies (DCA), Legal Recovery Law Firm in carry out HSBC values and Protect HSBC Data at all times

Manage / Review draft response on exceptional collections cases such as customers’ feedback, MAS letter

Participate in UAT, take on adhoc projects or any assignments over and above the given portfolio

Liaison with external parties such as Lawyer, Credit Counselling Singapore, Associations Banks of Singapore, MAS and HSBC overseas counterparts

To be considered for this role, the relevant rights to work in Singapore is required.